Open to opportunities

Joy Santos

@joysantos

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Dedicated communication professional with expertise in customer service.

Philippines

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What I'm looking for

I am looking for a role that values communication and offers growth opportunities.

I am a communication professional with a Bachelor of Arts in Communication Arts, majoring in Broadcast Journalism from Holy Angel University. My educational background has equipped me with strong communication skills, which I have effectively applied in various roles throughout my career.

With experience as a Social Media Virtual Assistant and Customer Care Representative, I have honed my ability to engage with clients and understand their needs. My work at Innate Social involved direct messaging potential clients and fostering relationships through effective communication. Additionally, I have experience in processing orders and handling customer inquiries in the healthcare sector, showcasing my adaptability and commitment to providing excellent service.

Experience

Work history, roles, and key accomplishments

Social Media Virtual Assistant

Innate Social

Apr 2025 - May 2025 (1 month)

Directed messaging to potential prospect clients for life insurance, initiating new connections and engaging with their profiles. Fostered ongoing conversations with prospects to understand their needs and facilitate meeting bookings.

Social Media Management Prospecting Client Engagement Communication Sales

Patient Customer Services

Healthsystems Solution Inc.

Apr 2024 - Apr 2025 (1 year)

Processed inbound and outbound orders for diabetes supplies, ensuring accuracy and timely delivery. Reviewed insurance eligibility, tracked order statuses, and verified medical documentation.

Order Processing Customer Service Healthcare Operations

Travel Specialist Inbound and Outbound Customer Service II Global Support

TTEC/Teletech

Nov 2021 - Mar 2024 (2 years 4 months)

Managed inbound and outbound customer service for global travel support, handling hotel, car rental, and flight reservations. Utilized and was trained in four Global Distribution Systems (GDS): Worldspan, Farelogix, Galileo, and Sabre.

Flight Reservation Customer Service Worldspan Farelogix Galileo Sabre

Customer Care Representative - Freight and Small Package

UPS International Inc

Jun 2021 - Oct 2021 (4 months)

Served as an Inbound Customer Care Representative for freight and small package services, processing payments and scheduling package pickups. Assisted clients with missing, damaged, and tracked packages, ensuring timely resolution.

Customer Service Payment Processing Communication

Customer Care Representative

IQOR/RMS Collect Phils. Inc.

Jan 2018 - Jun 2021 (3 years 5 months)

Managed first-party collections, successfully recovering outstanding payments from clients. Handled customer inquiries related to cable plans, including upgrades and downgrades.

Customer Service Account Management Communication Negotiation Problem Solving

Customer Care Representative

Cyber City Teleservices (IQOR 3)

Jan 2015 - May 2015 (4 months)

Provided comprehensive customer care for Haband Catalogue, focusing on order processing and upsells. Assisted customers with various inquiries, ensuring high satisfaction.

Customer Service Order Processing Upselling Sales Communication

Education

Degrees, certifications, and relevant coursework

Holy Angel University

Bachelor of Arts, Communication Arts Major in Broadcast Journalism

Focused on Broadcast Journalism, gaining expertise in communication arts. The curriculum provided a strong foundation in media and journalistic practices.