Eveline Jeanette de Claro
@evelinejeanettedecla
Customer-focused service professional with experience in guest experience, voice support, and video content editing.
What I'm looking for
I am a customer-focused service professional with hands-on experience in fast-paced retail hospitality and voice-based customer support. I have worked as a Guest Experience Leader, a Customer Service Representative on a US voice account, and as a Video Content Editor, building strong communication and problem-solving skills.
I completed coursework toward a Bachelor of Science in Tourism Management and hold NCII certification in Food and Beverages, with training in in-flight catering. My roles have required composure under pressure, effective time management, and the ability to handle upset customers while delivering clear information.
I am eager to grow professionally in a supportive workplace where I can apply my customer service strengths, basic technical skills, and creative experience in content editing to contribute positively to team goals.
Experience
Work history, roles, and key accomplishments
Video Content Editor
Siwol Global
Jan 2025 - Nov 2025 (10 months)
Edited video content for Siwol Global, producing assets for digital channels and improving content quality and turnaround times.
Provided voice support for Ticketmaster US, resolving customer inquiries and escalations to maintain service levels and satisfaction.
Guest Experience Leader
McDonald's Corporation
Nov 2020 - May 2021 (6 months)
Led guest experience operations at Madison Greenhills, improving service consistency and handling high-pressure customer interactions during peak shifts.
Education
Degrees, certifications, and relevant coursework
Jose Rizal University
Bachelor of Science, Tourism Management
2019 - 2022
Undergraduate student in Bachelor of Science in Tourism Management, attended Jose Rizal University from 2019 to 2022.
Jose Rizal University
Senior High School Diploma, Food and Beverages
Completed Senior High School with focus in Food and Beverages at Jose Rizal University.
Eulogio Amang Rodriguez Vocational High School
Junior High School, General Secondary Education
2014 - 2017
Attended junior high school at Eulogio Amang Rodriguez Vocational High School from 2014 to 2017.
Padre Burgos Elementary School
Elementary School, Primary Education
2008 - 2014
Completed primary education at Padre Burgos Elementary School from 2008 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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