Open to opportunities

noguese aigbe

@nogueseaigbe

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Customer service professional and portfolio manager with strong technical and communication skills.

India

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What I'm looking for

I seek a customer-focused role where I can apply technical tracking and analytics skills, mentor teams, and improve customer retention and satisfaction.

I am a motivated, detail-oriented customer service professional with a Master’s degree and three years of service-industry experience. I combine technical knowledge with strong communication to resolve inquiries and retain customers.

In my role at Global Fidelis I managed 50+ inbound/outbound calls daily, consistently exceeding KPIs and achieving a 40% average monthly save rate. I use deep product and promotion knowledge to educate members and drive engagement.

Previously I worked on Google Tag implementation at Regalix, customizing tracking using JavaScript and jQuery, optimizing Google Analytics, and troubleshooting complex tracking issues to improve data integrity. I also have experience as a system analyst, trainer, and account officer, managing customer portfolios and launching banking products.

I am committed to delivering exceptional support in fast-paced environments, improving processes, and mentoring teams. I bring a blend of technical troubleshooting, analytics-focused implementation, and customer-facing excellence to roles that require both empathy and technical precision.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Global Fidelis

Jan 2024 - Present (1 year 11 months)

Managed 50+ inbound/outbound calls daily, resolved member inquiries across multiple brands, and achieved an average monthly retention (save) rate of 40% while consistently exceeding quality and productivity KPIs.

Customer Support KPIs Product Knowledge Remote Support Quality Assurance CRM

Subject Matter Expert

Regalix Pvt

Jun 2015 - Apr 2017 (1 year 10 months)

Customized Google tracking codes with JavaScript/jQuery and optimized Google Analytics accounts, troubleshooting complex tracking issues to improve data integrity and reporting for clients.

Google Analytics JavaScript jQuery Tag Implementation Data Integrity

Computer Applications Faculty

Unique Vineyard Technologies

Jan 2014 - Sep 2014 (8 months)

Instructed students in Microsoft Office and computer applications, developed lecture materials and assessments, and coordinated personalized teaching plans to improve learning outcomes.

Training Microsoft Office Curriculum Development Assessments Instructional Design Communication Classroom Management

System Analyst III

Ministry Of Information and State Orientation

Jan 2012 - Dec 2013 (1 year 11 months)

Edited and formatted news and documentary content for production, collaborated on story development, and improved production efficiency through time management and prioritization.

Content Editing Transcription Production Coordination News Story Development Time Management Copywriting Quality Control

Account Officer / Marketer

Gateway Microfinance Bank

Jan 2011 - Dec 2012 (1 year 11 months)

Managed a diverse customer portfolio, acquired 100+ new customers in six months, promoted banking products including Thrift Savings, and trained staff on new product promotion.

Portfolio Management Sales Customer Acquisition Product Promotion Training Marketing Client Relations Banking Operations

Education

Degrees, certifications, and relevant coursework

Bharathiar University

Master of Computer Science, Computer Science

2015 - 2016

Completed a Master's of Computer Science at Bharathiar University from June 2015 to April 2016, focusing on advanced computing concepts and practical implementations.