Open to opportunities

Zainab Siddiqui

@zainabsiddiqui

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Customer support specialist delivering empathetic, efficient service and measurable client retention.

India

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What I'm looking for

I seek a customer-focused role where I can resolve complex issues, improve retention, mentor teammates, and work with global, cross-functional teams.

I am a customer support specialist with over four years' experience across financial services, e-commerce, and corporate client support, focused on delivering empathetic, timely solutions.

I excel in live chat, email, and phone support and have a track record of resolving complex issues, streamlining processes, and improving customer satisfaction and retention.

I am proficient with CRM tools such as SAP, MS Excel and MS Office, and have technical familiarity with SQL, Tableau, C/C++, and Java, which helps me bridge technical and non-technical customer needs.

I work well in cross-functional, global teams, have trained and motivated peers, and have driven measurable outcomes including a 20% improvement in retention and a 99% accuracy rate in address validation.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Associate

Current

ZK Infrastructure

Jan 2023 - Present (2 years 9 months)

Delivered front-line support to corporate clients, resolved escalations, and optimized email engagement campaigns that improved client satisfaction and retention by 20%. Trained team members to maintain high service quality and SLA adherence.

Customer Support Email Campaigns Escalation Management SLA Management Client Relationship Management MS Excel Process Optimization

Transportation Representative

Amazon

Mar 2025 - Sep 2025 (6 months)

Provided global address-validation support for the US market, achieving 99% accuracy by using USPS and Google Maps API tools and collaborating with cross-functional teams to reduce delivery errors.

Address Validation USPS Google Maps Customer Support Cross Functional Collaboration Troubleshooting

Customer Service Representative

Innovative Events Enterprises

Mar 2019 - Feb 2022 (2 years 11 months)

Handled high volumes of inquiries across phone, email, and in-person channels, implemented engagement strategies including digital campaigns, and consistently met performance targets to enhance customer experience.

Multichannel Support Phone Support Email Support Customer Engagement Performance Targeting Client Communication

Client Acquisition Specialist

Madhuram Infrastructure

Jan 2016 - Jan 2019 (3 years)

Built and managed corporate client relationships, provided consultative recommendations on financial and infrastructure solutions, and maintained accurate records and reporting for client insights.

Client Acquisition Lead Generation B2B Sales Consultative Selling CRM Reporting Database Management Relationship Management

Education

Degrees, certifications, and relevant coursework

Barkatullah University

Bachelor of Commerce, Commerce

2014 - 2017

Activities and societies: Projects: Financial Performance Analysis of Companies; Consumer Behaviour Study; Digital Marketing’s Role in Business Growth; Working Capital Management Analysis; Training: Learning Power BI for Customer Analytics

Completed a Bachelor of Commerce program covering financial management, accounting, and business studies, including projects on financial performance and working capital management.