RSRahul Sahare
@rahulsahare
Customer Success Specialist with expertise in digital marketing and analytics.
IndiaWhat I'm looking for
I am a dedicated Customer Success Specialist with a strong background in digital marketing and analytics. Currently, I work at Anchanto Services Pvt Ltd, where I have successfully spearheaded the customer onboarding process, achieving a remarkable 99% client satisfaction score. My role involves providing exceptional customer support, addressing inquiries, and ensuring timely resolutions to maintain a positive customer experience.
Previously, I served as a Senior Customer Support Executive at Valethi Technologies, where I honed my skills in technical support and client onboarding. My proactive approach led to a 50% increase in customer retention, showcasing my commitment to customer satisfaction. With a Bachelor’s degree in Electronics and Telecommunication and certifications in digital marketing, I am well-equipped to contribute to any team focused on enhancing customer experiences and driving business growth.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
Anchanto Services Pvt Ltd
Dec 2021 - Present (3 years 6 months)
As a Customer Success Specialist, I spearhead the customer onboarding process, ensuring seamless integration of services and solutions while maintaining high client satisfaction scores. I provide top-notch customer support and collaborate with internal teams to enhance service delivery.
Sr. Customer Support Executive
Valethi Technologies
Jul 2020 - Jan 2022 (1 year 6 months)
In my role as Sr. Customer Support Executive, I handled customer concerns efficiently, created data collection systems, and improved statistical efficiency. I focused on client onboarding and provided strategic support to enhance customer experience.
Sales Development Executive
Xploriz Markets
Sep 2019 - Jun 2021 (1 year 9 months)
As a Sales Development Executive, I successfully generated qualified leads through various outreach methods, managed leads through the sales pipeline, and conducted market research to provide insights for strategic decision-making.
Customer Support Executive
Conneqt Business Solutions
May 2019 - Aug 2019 (3 months)
In my role as Customer Support Executive, I responded to customer queries via phone, email, or chat, maintained a lead pipeline, and analyzed product malfunctions to improve service quality.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Digital Marketing
Certification, Digital Marketing
2020 - 2020
Completed a Digital Marketing Certification focusing on various aspects of digital marketing strategies and tools.
NUNagpur University
Bachelor of Engineering, Electronics and Telecommunication
2014 - 2018
Grade: 56.77%
Earned a Bachelor of Engineering in Electronics and Telecommunication with a focus on electronic systems and communication technologies.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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