Open to opportunities

Nnamdi Ololo

@nnamdiololo

Message

I improve customer support, sales, operations, and data-driven digital growth.

Nigeria

Message

What I'm looking for

I'm looking for opportunities where I can improve customer experience, use data to guide decisions, optimize operations, and build digital strategies that increase engagement, loyalty, and revenue.

At Tendo Technology Nigeria Limited, I lead customer support initiatives that achieved a 95% resolution rate, improved CSAT by 20%, and reduced average response time by 30%.

I've also driven sales and engagement through targeted campaigns, CRM optimization, B2B partnerships, and personalized customer engagement. At DukeSoko Technologies Nigeria Limited, my work contributed to a 20% increase in sales and a 30% boost in engagement.

Across Shoppa, IMPCO, and DiscountMallNG, I've managed online communities, analyzed customer and sales data, built dashboards, coordinated fulfillment teams, and improved inventory processes. I enjoy using data, digital tools, and practical workflows to strengthen customer experience and business performance.

My work combines customer support leadership, marketing, community management, data analysis, operations, web design, and AI content evaluation.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Lead

Current

Tendo Technology Nigeria Limited

Nov 2022 - Present (3 years 10 months)

Led customer support team to achieve 95% resolution rate and improve CSAT scores by 20% using tools like Freshdesk, Zendesk, Zoho, and WhatsApp Business. Implemented feedback loop that boosted customer satisfaction by 15% within 6 months.

Freshdesk Zendesk Zoho Customer Support Upselling Loyalty Programs Crisis Management