Osigbemeh Abraham
@osigbemehabraham
I lead customer support teams that improve retention, resolve technical issues, and streamline service delivery.
NigeriaWhat I'm looking for
I've led customer support operations at Alpha CX Intelligent Technology and Tizeti Network Limited, managing escalations across product, shipping, logistics, and technical issues. At Tizeti, I increased customer retention by 20% and reduced incident resolution time by 30%.
I use CRM, ERP, ticketing, and communication platforms to coach teams, improve service quality, and resolve complex customer concerns. I’ve also reduced recurring support issues, built knowledge-base resources, and maintained strong customer satisfaction across telecommunications and logistics.
Experience
Work history, roles, and key accomplishments
Customer Support Team Lead
Alpha CX Intelligent Technology
May 2025 - Present (1 year 4 months)
Lead and supervise a team of customer service agents to ensure smooth daily operations. Monitor team performance, handle escalations, and collaborate with internal teams to resolve customer concerns.
Customer Support Lead
Tizeti Network Limited
Jan 2019 - Apr 2025 (6 years 3 months)
Increased customer retention rate by 20% through personalized retention strategies and reduced incident resolution time by 30% via streamlined ticketing and training. Managed escalations and built a knowledge base that boosted self-service usage by 25%.
Service Centre Agent
God is Good Logistics (GIGL)
Jan 2018 - Dec 2018 (11 months)
Increased customer retention through timely resolution of complaints and inquiries. Maintained 99% accuracy in financial records and ensured safety of 2,000+ shipments, reducing shipping errors by 20%.
Customer Service Representative
Outcess (Airtel NIG.)
Mar 2017 - Mar 2018 (1 year)
Achieved a 25% increase in first call resolution rate using MINSAT and Erickson Customer Management System. Surpassed telemarketing targets by 30% through upselling and cross-selling, managing 150+ calls daily.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Economics and Statistics
Grade: Second Class Upper Division
B.Sc. in Economics and Statistics from the University of Benin, graduated with Second Class Upper Division in November 2015.
Unique College, Akobo, Ibadan
West African Senior Secondary School Certificate, General Studies
2001 - 2007
Completed the West African Senior Secondary School Certificate (WASSCE) from Unique College, Akobo, Ibadan from 2001 to 2007.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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