Open to opportunities

Camilla chukx

@camillachukx

Message

Dedicated customer support specialist with strong analytical problem-solving skills.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a highly dedicated customer support specialist with a strong commitment to enhancing customer satisfaction and loyalty. My professional journey has equipped me with impeccable oral and written communication skills, allowing me to effectively understand and address customer needs. I pride myself on my ability to analyze problems and provide tailored solutions, ensuring a positive experience for every client.

With a solid technical background, I am proficient in utilizing various tools such as Zendesk, Slack, Google Workspace, and Python. My experience spans across multiple roles in customer support, where I have successfully managed high-stress situations and resolved conflicts with diplomacy. I am passionate about designing and implementing strategies that contribute to the success of the company while fostering a customer-oriented culture.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Probe Compliance

Jan 2024 - Present (1 year 5 months)

As a Customer Support Specialist, I maintain precise client contact information, manage support problems with diplomacy, and offer prompt support via phone, email, and live chat. I automate support processes for efficiency and manage inbound calls while adhering to quality standards.

Customer Support Management CRM Systems Live Chat Support Problem Solving Empathy Zendesk Intercom Slack

Customer Support Specialist

Impero Techne Limited

Jun 2021 - Jan 2024 (2 years 7 months)

In this role, I established a customer-oriented culture, maintained detailed records of interactions, aided sales growth through upselling, and participated in team meetings to stay updated on product changes.

Customer Support Management Customer Retention Teamwork Microsoft Office Suite Empathy Problem Solving Time Management Verbal Communication

Customer Support Specialist

Topline Limited

Jul 2018 - Jan 2019 (6 months)

I exceeded goals through effective task prioritization, supervised contracted employees, developed logistics and support plans, and communicated with customers through various channels to provide meaningful support.

Customer Support Management Microsoft Office Suite Prioritization Teamwork Communication Problem Solving Empathy Time Management

Education

Degrees, certifications, and relevant coursework

Federal University of Technology, Owerri

Bachelor of Technology, Statistics

2014 - 2019

Grade: Second Class (Upper Division)

Completed a Bachelor of Technology in Statistics, focusing on statistical methods, data analysis, and research techniques. Developed strong analytical skills and a solid foundation in statistical software.