Maria Ibanga

As an Operations/Support Specialist, I resolved customer issues via email and Zendesk, maintained a high customer satisfaction score, created help center articles, and provided onboarding support. I also trained new team members and intervened on escalated requests to ensure prompt resolutions.

In my role as a Customer Service Specialist, I collaborated with the Marketing Unit to manage campaign goals, wrote and edited campaign scripts, and resolved technical issues. I also trained new team members and provided performance reports to management.

As an Analyst in Pricing and Analytics, I researched competitive intelligence, prepared pricing documents, and evaluated the impact of management proposals. I liaised with various departments to support business initiatives and monitored tariff strategy adherence.

In this role, I conducted customer satisfaction surveys, made outbound calls for marketing, and provided technical support. I focused on customer retention and managed high-net-worth clients to ensure their loyalty.

As a Call Centre Representative, I answered incoming calls, resolved customer queries, and achieved a high resolution rate. I managed corporate and consumer accounts and educated the team on technology trends.