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Nkiru Molokwu

@nkirumolokwu1

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Customer service representative dedicated to delivering exceptional customer experience(s).

Nigeria

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What I'm looking for

I'm seeking a Customer Support or Administrative Assistant role where I can leverage my customer service and administrative experience to deliver exceptional support. I'm passionate about managing customer interactions, resolving complaints efficiently, and supporting day-to-day operations to ensure smooth workflows, high customer satisfaction, and overall business success.

I am a customer centric and result driven Customer Service Representative with a passion for delivering excellent customer experiences. I have proven experience in managing high volume customer interaction and resolving issues effectively across phone, emails and chats.

I respond to customer enquiries, resolve complaints promptly and professionally, and maintain accurate records of customer interactions both manually and electronically. I am known for professionalism, empathy and efficiency, and I focus on delivering exceptional and “customer satisfaction” outcomes.

Beyond support, I have strong administrative ability in high-pressure environments. As an Administrative Assistant, I managed executives’ calendars, screened and prioritized incoming emails and calls, maintained filing systems, drafted professional correspondence, and ensured strict confidentiality of sensitive information.

I possess strong written and verbal communication skills, excellent interpersonal abilities, keen attention to detail, and effective time management and organizational skill. I have a strong work ethic and committed to providing accurate, professional, timely, and customer-focused support.

Experience

Work history, roles, and key accomplishments

Current

Administrative & Customer Support

Current

Judy Beauty Collection

Aug 2025 - Present (1 year)

Provided administrative and operational support by managing customer enquiries, email correspondence, and daily business communications. Coordinated orders, payment confirmations, shipping updates, returns, and refunds while maintaining accurate records using CRM systems.

Customer Support Administrative Support Email Correspondence Customer enquiries Order Coordination Payment confirmation tracking Shipping updates Returns Processing Refund Processing CRM Data Management Data Accuracy Confidentiality Digital File Organization Documentation Logistics Coordination Stakeholder Communication

Customer Service Representative

SLOT Nigeria

Sep 2023 - May 2025 (1 year 8 months)

Delivered customer support via phone, email, and face-to-face interactions. Resolved enquiries, complaints, warranty requests, and after-sales issues while maintaining accurate customer records and coordinating with sales and technical teams.

Customer Service Phone and email support Face To Face Support Complaint Handling Warranty requests support After Sales Support Customer record management Documentation Reporting Stakeholder Coordination Sales Collaboration Technical Issue Resolution Customer Relationship Management Product and service education

Administrative Assistant

Wole Olanipekun & Co.

Apr 2019 - Jul 2023 (4 years 3 months)

Provided executive and administrative support in a legal environment. Managed calendars, meeting coordination, travel arrangements, high-volume email correspondence, and confidential filing systems while supporting HR administrative coordination.

Executive Support Administrative Support Executive Calendars Meeting Coordination Appointment Scheduling Travel Arrangements High volume email correspondence Confidentiality Electronic and physical filing Document Management Office operations support Task Prioritization Deadline Management HR administrative coordination

Corporate Travel Executive

Vicals Travels & Tours

Managed corporate travel bookings using Amadeus, including flight reservations and ticket issuance. Coordinated end-to-end travel arrangements, maintained client/company databases, processed payments, and responded to client enquiries promptly.

Flight Reservation Travel Coordination Payment Processing

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University

Bachelor of Arts, History & International Studies

Grade: Second Class Upper

Earned a B.A. in History & International Studies (Second Class Upper) from Nnamdi Azikiwe University in 2015. Received the Second Best Graduating Student award in the Department of History & International Studies.