Open to opportunities

Nkiru Molokwu

@nkirumolokwu1

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Customer Service Representative who resolves issues fast and drives excellent customer experiences.

Nigeria

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What I'm looking for

I’m looking for a role where I can handle customer enquiries and complaints efficiently, maintain accurate records, and use my communication and problem-solving skills to improve customer satisfaction and support smooth day-to-day operations.

I am a customer centric and result driven Customer Service Representative with a passion for delivering excellent customer experiences. I have proven experience in managing high volume customer interaction and resolving issues effectively across phone, emails and chats.

I respond to customer enquiries, resolve complaints promptly and professionally, and maintain accurate records of customer interactions both manually and electronically. I am known for professionalism, empathy and efficiency, and I focus on delivering exceptional and “customer satisfaction” outcomes.

Beyond support, I have strong administrative ability in high-pressure environments. As an Administrative Assistant, I managed executives’ calendars, screened and prioritized incoming emails and calls, maintained filing systems, drafted professional correspondence, and ensured strict confidentiality of sensitive information.

I also bring experience from travel and sales, including managing corporate travel bookings using Amadeus and driving repeat business through needs-based recommendations. With continuous learning through training and certifications (YALI Network), I bring strong communication, problem solving, time management, and a willingness to learn and grow.

Experience

Work history, roles, and key accomplishments

Sales Representative

Slot Nigeria Limited

Feb 2018 - Present (8 years 2 months)

Built and maintained customer relationships to drive repeat business. Identified customer needs, recommended suitable products, negotiated sales terms, and closed transactions while delivering strong customer satisfaction.

Customer Relationship Management Negotiation Recommendations Sales Closing Customer Satisfaction Multitasking Communication

Administrative Assistant

Wole Olanipekun & Co

Provided administrative and clerical support to executives and legal staff in a high-pressure law firm environment. Managed calendars and correspondence, maintained physical and electronic filing systems, and drafted professional documents while ensuring strict confidentiality.

Confidentiality Calendar Management Legal Drafting Office Administration

Customer Service Representative

Divine Royal Academy

Handled customer enquiries via phone, email, and chat while maintaining accurate records of interactions. Escalated issues when needed and resolved complaints professionally by providing clear product and service information.

Customer Support Live Chat Support Complaint Resolution Escalation Management Record keeping

Corporate Travel Executive

Vicals Travels & Tours

Managed corporate travel bookings using Amadeus, including flight reservations and ticket issuance. Coordinated end-to-end travel arrangements, maintained client/company databases, processed payments, and responded to client enquiries promptly.

Flight Reservation Travel Coordination Payment Processing

Government Teacher

National Youth Service Corps (NYSC)

Prepared lesson plans and instructional materials and taught students while assessing academic performance. Created examination questions, graded scripts, compiled results, and maintained classroom discipline.

Lesson planning Assessments Classroom Management Time Management

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University

Bachelor of Arts, History & International Studies

Grade: Second Class Upper

Earned a B.A. in History & International Studies (Second Class Upper) from Nnamdi Azikiwe University in 2015. Received the Second Best Graduating Student award in the Department of History & International Studies.