Open to opportunities

Julie Oluchi

@julieoluchi

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Results-driven Customer Service Executive with over four years of experience.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a highly organized and results-driven Customer Service Executive with over four years of experience providing high-level customer service support to clients. My expertise lies in resolving complex customer issues and exceeding satisfaction goals. I am proficient in de-escalating challenging situations and implementing efficient solutions while maintaining a positive customer experience.

Throughout my career, I have built positive relationships with both internal and external stakeholders, leveraging my excellent communication skills and attention to detail. My roles have included planning and booking travel itineraries, handling customer complaints, and analyzing feedback to improve service delivery. I am known for my multitasking abilities and maintaining confidentiality in fast-paced environments, ensuring that every client interaction is handled with professionalism and care.

Experience

Work history, roles, and key accomplishments

Customer Service and Ticketing Officer

Olystar Travels and Tour Limited

Jan 2023 - Jan 2025 (2 years)

Managed flight bookings and travel itineraries for clients, providing reliable airline recommendations. Handled customer complaints and feedback, ensuring timely resolution of issues like flight rescheduling.

Customer Feedback Analysis Account Management Ticketing Customer Service Documentation

Customer Service, Accounting and Ticketing Officer

Anzora Travels and Tour Limited

Jan 2020 - Dec 2023 (3 years 11 months)

Planned and booked flight travel itineraries for clients, ensuring seamless arrangements. Resolved complex customer complaints and issues regarding flight changes and reschedules, maintaining high satisfaction.

Customer Feedback Analysis Account Management Ticketing Customer Service Data Entry

Financial Assistant

Dahua Papers Company

Jan 2018 - Dec 2020 (2 years 11 months)

Supported financial operations by maintaining records, processing invoices, and preparing reports to ensure accurate financial management. Managed daily financial tasks for the accountant, including scheduling, correspondence, and coordinating financial arrangements.

Financial Operations Invoice Management Report Preparation Financial Management Bookkeeping Payroll Processing Cost Benefit Analysis Microsoft Excel Data Analysis

Administrative Assistant

Samuel O. Dike and Co. (Auditors)

Jan 2017 - Dec 2018 (1 year 11 months)

Provided essential clerical and administrative support, including answering calls, managing emails, and handling correspondence. Ensured smooth office operations by managing schedules, appointments, and maintaining contact lists and filing systems.

Administrative Support Clerical Scheduling Data Management Office Management Communication Skills

Education

Degrees, certifications, and relevant coursework

University of Benin

Bachelor’s Degree, Economics and Statistics

Completed a Bachelor's Degree in Economics and Statistics, focusing on economic theories, statistical analysis, and quantitative methods. Gained a strong foundation in data interpretation, economic modeling, and research methodologies.

Universal School of Aviation

Diploma, Air Ticketing and Reservation

Obtained a Diploma in Air Ticketing and Reservation, acquiring specialized knowledge in global distribution systems and travel booking procedures. Developed practical skills in flight itinerary planning, ticketing operations, and customer service within the aviation industry.