blessing chima

Managed daily schedules, emails, and travel arrangements, ensuring seamless organization and time management. Assisted with project coordination and administrative tasks, helping streamline workflows and increase productivity.

Efficiently managed over 100 daily customer inquiries, including refunds, rebooking, cancellations, and flight drops, achieving a 95% satisfaction rating. Utilized Zendesk, Slack, and HubSpot to maintain detailed customer documentation and improve operational efficiency.

Managed office schedules and court dates, showcasing effective task organization within a professional environment, and optimized executive scheduling by implementing an advanced digital calendar system. Enhanced operational efficiency by introducing innovative administrative processes, contributing to smooth executive operations and a productive work environment.

Ensured a seamless dining experience by welcoming patrons, addressing concerns promptly, and maintaining a hospitable atmosphere that enhanced overall customer satisfaction. Led and mentored team members to maintain high service standards, implementing customer-focused initiatives and training sessions that boosted team cohesion and increased positive customer feedback and loyalty.

Consistently exceeded customer expectations by anticipating needs, taking proactive actions, and delivering professional, customer-focused experiences that enhanced satisfaction. Fostered a welcoming and positive environment, ensuring seamless interactions and quick responses to inquiries, resulting in high customer loyalty and satisfaction.

Studied Law at the University of Birmingham, focusing on legal principles and practices. Gained a comprehensive understanding of various legal subjects.