CDcharles Dike
@charlesdike
Reliable customer service professional with over four years of experience.
NigeriaWhat I'm looking for
I am a dedicated customer service professional with over four years of experience in cultivating key client relationships across diverse industries. My journey has equipped me with the ability to manage customer expectations effectively while ensuring high levels of satisfaction. I have successfully coordinated travel bookings, managed customer inquiries, and resolved complaints, all while utilizing technology to enhance service delivery.
Throughout my career, I have held various roles, including Booking Officer and Customer Service Representative, where I honed my skills in problem-solving, data analysis, and communication. My experience at companies like MyOffice.com and Flutterwave Inc. has allowed me to develop a keen understanding of customer needs and the importance of providing accurate and timely information. I am passionate about building sustainable relationships and ensuring that every client feels valued and heard.
Experience
Work history, roles, and key accomplishments
Credentialing Member
Wellnite Mental Healthcare
Nov 2023 - Dec 2023 (1 month)
Managed CAQH applications for healthcare providers, building trust through effective communication. Provided accurate information and resolved complaints while ensuring client satisfaction.
Booking Officer
MYOFFICE.COM
Nov 2023 - Dec 2023 (1 month)
Coordinated and booked flights, hotels, car rentals, and travel packages for clients. Assisted clients with travel issues, handled payments, and tracked financial records. Provided expert advice on travel-related inquiries while ensuring high client satisfaction.
Customer Service/Email Support/Telesales Agent
Flutterwave Inc.
Dec 2022 - Oct 2023 (10 months)
Handled inbound and outbound calls and managed customer emails. Resolved complaints, provided product information, and utilized CRM tools to escalate issues effectively.
Customer Service Representative
Outsource Global Technologies Limited
Sep 2020 - Sep 2022 (2 years)
Managed incoming calls and built relationships with customers. Provided accurate information, resolved complaints, and ensured customer satisfaction through effective communication.
Assistant Schedule Officer
Federal Roads Maintenance Agency (NYSC)
Sep 2019 - Jul 2020 (10 months)
Prepared and processed contractor payment certificates and vetted proposals. Increased departmental efficiency by 30% through quick processing of certificates.
Education
Degrees, certifications, and relevant coursework
The Federal Polytechnic Bida
Higher National Diploma, Statistics
2016 - 2018
Completed a Higher National Diploma (HND) in Statistics, focusing on advanced statistical methods and data analysis techniques.
The Federal Polytechnic Bida
National Diploma, Statistics
2013 - 2015
Achieved a National Diploma (ND) in Statistics, gaining foundational knowledge in statistical analysis and data management.
Government Day Secondary School Karu
West African Senior School Certificate, General Studies
2008 - 2011
Completed secondary education with a focus on general studies, preparing for further education in statistics.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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