Open to opportunities

Peace Eke

@peaceeke

Customer Support & Booking Assistant delivering smooth travel experiences through scheduling, email management, and data entry.

Nigeria

Message

What I'm looking for

I’m looking to support customers through fast, accurate inquiry handling—especially in travel and remote work operations. I want to own scheduling and email management, coordinate logistics, and help teams deliver a consistently smooth, positive customer experience.

I’m a Customer Support & Booking Assistant with 6+ years of experience in administrative coordination and customer success. I provide high-level customer support and email management for diverse client inquiries, maintaining a 95% satisfaction rate and resolving 85% of issues on first contact.

I coordinate complex scheduling and logistics with zero booking conflicts, managing 50+ monthly appointments and coaching sessions, and supporting travel planning for 15+ workshops and webinars. I also deliver precise data entry with 100% accuracy and timely follow-ups, and I’ve improved office operations through scheduling, high-volume correspondence, and digitized filing that reduced data retrieval time by 40%.

Experience

Work history, roles, and key accomplishments

Administrative Assistant & Support

The Intentional Parents

Dec 2023 - Jun 2025 (1 year 6 months)

Provided high-level customer support and managed email inquiries, coordinating scheduling and travel logistics for workshops and webinars. Maintained accurate session and client records while supporting smooth remote operations.

Customer Support Email Management Scheduling Calendar Management Data Entry Customer Success Travel Planning Logistics Coordination Records Management Remote Operations

Administrative Assistant (NYSC)

Rural Electrification Agency

Feb 2023 - Dec 2023 (10 months)

Streamlined administrative processes and supported office operations through scheduling, correspondence handling, and digitized filing systems. Coordinated meetings and supported stakeholder communications to meet project deadlines.

Administrative Processing Office Operations Scheduling Correspondence Management Phone Support Digital Filing Systems Records Management

Student Presenter & PR Officer

Madonna University Radio

Nov 2018 - Jul 2022 (3 years 8 months)

Developed presentations and public relations content to engage audiences and improve brand visibility. Coordinated PR initiatives, refined messaging using audience feedback, and supported team communication and execution.

Public Relations Content Development Presentation Development Messaging Strategy Team Coordination Initiative Execution

Admin Intern

NTA Headquarters

Sep 2021 - Nov 2021 (2 months)

Supported project coordination and administrative tasks, handling client inquiries and assisting with internal events. Managed scheduling and calendar updates to improve team productivity and communication.

Project Coordination Administrative Support Customer Service Scheduling Calendar Updates Client Inquiries Event Coordination

Education

Degrees, certifications, and relevant coursework

Madonna University

Bachelor of Science, Mass Communication

Grade: Second Class Upper (Hons)

Bachelor of Science in Mass Communication from Madonna University, graduating with Second Class Upper. Completed a research thesis on hashtag activism.