Judith Adache
@judithadache
Customer support and administrative professional delivering timely, solution-focused client assistance.
What I'm looking for
I’m a detail-oriented Veterinary Medicine graduate with over 3 years of experience in customer service and administrative support. I manage client inquiries across email, phone, and digital platforms, maintain organized records, and use CRM & helpdesk systems to ensure clear, consistent follow-ups.
I coordinate logistics accurately (including travel bookings and documentation), track pending and approved payments for reporting, and liaise with internal teams to resolve issues quickly. I’m known for strong stakeholder communication, SOP & process adherence, and building client relationships that support retention and business growth.
Experience
Work history, roles, and key accomplishments
Administrative & Support Officer
Solidaridad West Africa (SWA)
Sep 2023 - Dec 2025 (2 years 3 months)
Responded to participant, vendor, and stakeholder inquiries via email, phone, and digital platforms while maintaining accurate project records and documentation. Coordinated logistics for travel, accommodation, meetings, and trainings, and followed up with internal teams to ensure timely issue resolution.
Travel Agent - Flight Ticketing
Dreamport
Apr 2024 - Sep 2024 (5 months)
Assisted customers with flight bookings and end-to-end travel arrangements. Ensured accurate travel documentation and coordinated customer support and inquiries.
Customer Service Representative
Outsource Global Technologies Limited
Feb 2023 - Jan 2024 (11 months)
Handled inbound and outbound customer communications via calls and emails, resolving routine issues according to SOPs and escalating complex cases when needed. Documented customer interactions and follow-ups and supported reporting, data entry, and issue tracking activities.
Community Support & Outreach Assistant
Nigerian Red Cross Society
Oct 2022 - Jun 2023 (8 months)
Supported community outreach activities by engaging with individuals on-site. Recorded participant data and assisted with reporting and coordination for outreach work.
Customer Engagement Assistant
Brand Marketing (Guinness)
Feb 2018 - Mar 2018 (1 month)
Engaged customers and responded to inquiries during brand activities while supporting daily customer engagement targets. Built positive customer interactions to support brand presence and retention.
Education
Degrees, certifications, and relevant coursework
University of Abuja
Doctor of Veterinary Medicine, Veterinary Medicine
2015 - 2022
Earned a Doctor of Veterinary Medicine in Veterinary Medicine at the University of Abuja from 2015 to 2022.
Availability
Location
Authorized to work in
Social media
Job categories
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