Open to opportunities

Judith Adache

@judithadache

Message

Customer support and administrative professional delivering timely, solution-focused client assistance.

Ghana

Message

What I'm looking for

I’m looking for a role where I can handle customer inquiries and helpdesk workflows, coordinate logistics, and keep accurate records—working remotely or independently while delivering timely, SOP-driven solutions that improve retention and service quality.

I’m a detail-oriented Veterinary Medicine graduate with over 3 years of experience in customer service and administrative support. I manage client inquiries across email, phone, and digital platforms, maintain organized records, and use CRM & helpdesk systems to ensure clear, consistent follow-ups.

I coordinate logistics accurately (including travel bookings and documentation), track pending and approved payments for reporting, and liaise with internal teams to resolve issues quickly. I’m known for strong stakeholder communication, SOP & process adherence, and building client relationships that support retention and business growth.

Experience

Work history, roles, and key accomplishments

Administrative & Support Officer

Solidaridad West Africa (SWA)

Sep 2023 - Dec 2025 (2 years 3 months)

Responded to participant, vendor, and stakeholder inquiries via email, phone, and digital platforms while maintaining accurate project records and documentation. Coordinated logistics for travel, accommodation, meetings, and trainings, and followed up with internal teams to ensure timely issue resolution.

Customer Support Administrative Support Record keeping Logistics Coordination Data Entry

Travel Agent - Flight Ticketing

Dreamport

Apr 2024 - Sep 2024 (5 months)

Assisted customers with flight bookings and end-to-end travel arrangements. Ensured accurate travel documentation and coordinated customer support and inquiries.

Customer Support Travel Coordination Documentation Management Client Communication Problem Solving Attention To Detail

Customer Service Representative

Outsource Global Technologies Limited

Feb 2023 - Jan 2024 (11 months)

Handled inbound and outbound customer communications via calls and emails, resolving routine issues according to SOPs and escalating complex cases when needed. Documented customer interactions and follow-ups and supported reporting, data entry, and issue tracking activities.

Call Center Support Customer Service Email Support Customer Escalation Data Entry Reporting Case Documentation

Community Support & Outreach Assistant

Nigerian Red Cross Society

Oct 2022 - Jun 2023 (8 months)

Supported community outreach activities by engaging with individuals on-site. Recorded participant data and assisted with reporting and coordination for outreach work.

Community Outreach Volunteer coordination Reporting On Site Documentation

Customer Engagement Assistant

Brand Marketing (Guinness)

Feb 2018 - Mar 2018 (1 month)

Engaged customers and responded to inquiries during brand activities while supporting daily customer engagement targets. Built positive customer interactions to support brand presence and retention.

Customer Engagement Customer Support Brand Activation Communication Skills Relationship Building inquiry handling event support