Open to opportunities

Munir Ahmed

@munirahmed2

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Motivated Economics graduate with expertise in research and customer service.

Nigeria

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What I'm looking for

I am looking for a role that allows me to leverage my analytical skills and contribute to impactful projects while fostering strong client relationships.

I am a motivated and detail-oriented graduate of Economics with diverse experience in customer service, research, and assessments. My background has equipped me with the skills to build strong client relationships, manage complex projects, and deliver effective solutions that drive organizational success. I pride myself on my excellent problem-solving abilities, communication skills, and time management, which have been instrumental in my professional journey.

In my recent role as a Research Associate at the West African Centre For Public Health Development, I successfully conducted over 100 in-depth interviews, producing 99% error-free transcriptions within strict deadlines. This experience honed my analytical skills and reinforced my commitment to delivering high-quality work. Additionally, my tenure as an Assessment Officer at the National Health Insurance Authority allowed me to optimize verification workflows, achieving 100% compliance for 66 Health Maintenance Organizations (HMOs).

Experience

Work history, roles, and key accomplishments

Research Associate

WACPHD

Nov 2023 - Apr 2024 (5 months)

Conducted in-depth interviews and produced accurate transcriptions for research at the West African Centre For Public Health Development. Improved organizational insights and developed a streamlined transcription process, enhancing efficiency by 25%.

Research Interviewing Transcription Data Analysis Time Management Communication Problem Solving Confidentiality Organizational Skills

Assessment Officer

NHIA

Jan 2022 - Jan 2023 (1 year)

Coordinated verification processes for the National Health Insurance Authority, ensuring compliance with regulations. Improved workflows and reduced processing time by 15%, while maintaining detailed records for audits.

Compliance Documentation Workflow Optimization Team Collaboration Data Management Problem Solving Organizational Skills

Customer Care Representative

Beliflix Blockchain

Aug 2020 - May 2022 (1 year 9 months)

Managed customer inquiries and complaints effectively, achieving a 95% satisfaction rate. Collaborated with teams to resolve complex issues and reduced complaints by 20% through proactive problem identification.

Customer Service Communication Problem Solving Documentation Team Collaboration Time Management CRM Empathy Conflict Resolution

Education

Degrees, certifications, and relevant coursework

University of Ilorin

Bachelor of Science, Economics

2017 - 2022

Received a Bachelor’s degree in Economics, focusing on the analysis of markets, financial systems, and global economic interactions. Acquired knowledge of data analysis, economic modeling, and the application of statistical tools to interpret financial and economic trends. Developed a deep theoretical understanding of microeconomics, macroeconomics, and the interplay of economic policies with soci