Looking for a job

David Opoku

@davidopoku

Operations, strategy, and client support professional with 6+ years delivering empathetic, high-quality client solutions.

Nigeria

Message

What I'm looking for

I seek customer- and operations-focused roles where I can improve service delivery, streamline workflows, mentor teams, and maintain empathetic, high-quality client relationships.

I am a client support and operations professional with over six years of experience building strong client relationships, coordinating multi-client workflows, and delivering timely solutions that prevent escalations and support retention.

In my current role as a Business Operations Analyst I manage a diverse portfolio of 20+ clients, track 20–30 deliverables weekly, and resolve 5–10 inquiries each week while improving internal systems through process documentation and workflow tools.

I have led operations and support initiatives across startups and NGOs, supported finance and RFP processes for tech and staffing ventures, and volunteered as a communications lead—always focused on clear stakeholder communication, accuracy, and improving service outcomes.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Analyst

Current

Gratia

Apr 2023 - Present (2 years 7 months)

Support a portfolio of 20+ clients by coordinating daily workflows, tracking 20–30 weekly deliverables, and resolving 5–10 client inquiries weekly to prevent escalations and improve retention.

Client Relationship Management Operations Coordination Workflow Optimization Reporting Google Workspace

Current

Client Operations Manager

Current

Fifton Studios

Feb 2018 - Present (7 years 9 months)

Supervise daily client operations, manage recruitment and onboarding, and implement processes that improve response times, customer engagement, and long-term retention.

Client Operations Onboarding Team Coordination Process Improvement Scheduling Customer Engagement Content Creation Stakeholder Management

Data Management Consultant

Marie Stopes International

Apr 2015 - Jun 2017 (2 years 2 months)

Managed multi-site data collection and quality monitoring, coordinated reporting workflows, and implemented process improvements to deliver timely, reliable insights to stakeholders.

Data Management Data Quality Reporting Process Improvement Monitoring Documentation Excel

Customer Care Officer

United Bank for Africa

Apr 2012 - Feb 2013 (10 months)

Managed interbank transfers and remittances, provided frontline customer support as meeter-greeter lead, and contributed to outreach and internal welfare programs, earning recognition as Intern of the Year.

Customer Service Payments Processing Communication Relationship Building Administrative Support