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nitin s

@nitins

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Results-driven leader with 13 years in education operations.

India

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What I'm looking for

I am looking for a role that values innovation, teamwork, and growth opportunities.

I am a results-driven leader with over 13 years of experience in Competitive Exam Preparation and Study Abroad Programs. As the Head of International Education, I successfully spearheaded the development and scaling of study-abroad solutions, transforming ideas into substantial growth. My journey includes launching and managing my own study abroad startup, where I honed my skills in optimizing operational processes and enhancing customer experiences through data-driven strategies.

Throughout my career, I have demonstrated a strong ability to build and lead high-performing teams, driving process improvements and collaborating with stakeholders to deliver exceptional results in dynamic environments. My expertise lies in scaling new initiatives, managing cross-functional teams, and implementing effective B2B sales strategies that have consistently increased revenue and customer satisfaction.

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Experience

Work history, roles, and key accomplishments

Current

Head of Operations and CX

Current

Study Abroad Programs

Jun 2024 - Present (1 year 5 months)

Results-driven leader with over 13 years of experience in Competitive Exam Preparation and Study Abroad Programs. Spearheaded the development and scaling of study-abroad solutions, optimizing operational processes and enhancing customer experiences through data-driven strategies.

Operations Customer Experience Process Optimization Team Building Strategic Planning

Current

Independent Contractor

Current

Scale AI, RWS, and more

Jun 2024 - Present (1 year 5 months)

Optimized LLMs by identifying failure patterns and enhancing language and reasoning capabilities. Evaluated and refined AI-generated responses for accuracy and adherence to guidelines across diverse domains.

Optimization Evaluator Localization

Chief Business Officer

Vidhvaa

Feb 2024 - Jun 2024 (4 months)

Led Business Operations, Product Development, and Sales for an app-based assessment module for schools. Developed B2B lifecycle strategy and managed cross-functional teams to optimize systems for sustainable growth.

Business Operations Product Development Sales Management

Freelancer

Stealth Projects

Jul 2023 - Jan 2024 (6 months)

Worked on two stealth-mode freelance projects, focusing on designing content for exams such as the SAT and optimizing the LMS to enhance user experience and interface.

Content Design User Experience Project Management

Founder and COO

Admit Box

Mar 2019 - Nov 2022 (3 years 8 months)

Founded Admit Box to train students for National-Level exams. Partnered with institutions for custom solutions and implemented effective B2B sales strategies, increasing contract values significantly.

B2B Sales Training Development Partnership Management Content Delivery

Founder and COO

MBA Admit Box

Sep 2017 - Jul 2020 (2 years 10 months)

Founded MBA Admit Box to offer training for admission tests and consulting services. Achieved high customer satisfaction and managed operational processes to ensure compliance and efficiency.

Training Customer Satisfaction Operational Management Sales Strategy

Head Operations & Post Sales

BYJU'S Classes

Apr 2016 - Jun 2017 (1 year 2 months)

Headed Operations and Post-Sales for the International Education division, launching the study abroad consulting program and increasing revenue significantly through process improvements.

Operations Management Revenue Process Improvement Team Leadership

Assistant Manager Operations and Academics

Career Launcher

Jul 2013 - Apr 2016 (2 years 9 months)

Implemented processes to streamline operations and managed academic processes related to institutional alliances, delivering extensive training in Math and Reasoning.

Training Delivery Reporting Quality Assurance

Assistant Manager Operations, Sales, and Academics

IMS Learning

Mar 2012 - Jul 2013 (1 year 4 months)

Executed operations and marketing activities to expand competitive exam and study abroad programs, partnering with institutions to deliver tailored training programs.

Marketing Operations Management Partnership Development Training

Operations Executive

Merittrac Services

Nov 2010 - Jul 2011 (8 months)

Managed assessment projects and recruitment processes for clients, delivering prestigious projects and serving as a key account manager for multiple public sector undertakings.

Project Management Recruitment Client Management Assessment Delivery