Ujjwal Kant

Lead admissions and assessment operations for a team of 11, ensuring productivity, quality, SLA, accuracy, and service delivery targets are achieved. Improved operational ownership from 43% to 93%, quality from 96% to 99%, and SLA performance to 99.5%.

Served as a subject matter expert on international academic credentials, equivalency assessments, grading scales, and complex admissions cases. Reviewed and prepared credential evaluation reports, ensuring accuracy, completeness, quality, and compliance before submission to partner universities.

Processed international student applications while meeting service level agreements and university compliance requirements. Managed application documentation and case assessments, strengthening validation and submission processes.

Managed daily operations and employee task allocation to enhance customer service and branch performance. Prepared operational and financial reports, maintained records, and used MS Excel for effective data tracking.

Managed accounting operations, financial records, reporting, budgeting support, and expense documentation. Analyzed processes to support efficiency, cost control, reporting accuracy, and process improvement.

Monitored team performance and provided coaching and feedback to address escalations and improve processes. Designed training calendars and delivered learning sessions to enhance employee capability and support onboarding.

Completed Bachelor of Commerce from Satyawati College, University of Delhi in 2012.

Completed Senior Secondary (Class XII) from D.A.V Public School, Hazaribagh in 2009.