Lima Francis
@limafrancis
Experienced Business Process Head specializing in education sector operations.
What I'm looking for
I am an experienced Business Process Head with a proven track record in the education sector, particularly in study abroad programs. My expertise lies in leadership, team management, and program development, which has enabled me to drive organizational success and foster collaborative work environments. I am dedicated to providing personalized counseling to students, overseeing admissions processes, and ensuring compliance with regulations.
Throughout my career, I have successfully managed various aspects of study abroad operations, delivering exceptional services and designing tailored programs that meet student needs. My role as a Senior Program Coordinator involved guiding advisors and administrative staff to provide outstanding support, while my experience as a Team Lead allowed me to streamline processes and enhance efficiency. I am passionate about facilitating students' academic aspirations overseas through effective procedures and exceptional service delivery.
Experience
Work history, roles, and key accomplishments
Business Process Head
METX360 Overseas Consultants Pvt Ltd
Dec 2022 - Jan 2024 (1 year 1 month)
Oversaw all aspects of study abroad operations, ensuring seamless processes for students. Delivered exceptional services and designed tailored study abroad programs, guiding advisors and administrative staff to support students' academic aspirations overseas.
Senior Program Coordinator
Gee Bee Education
Jul 2020 - Jun 2022 (1 year 11 months)
Provided personalized counseling to guide students on study options and applications. Assisted with admissions and visa processes, ensuring compliance and maintaining accurate documentation while participating in educational events to attract potential students.
Team Lead
Gee Bee Education
Jan 2018 - Oct 2020 (2 years 9 months)
Led and managed a team to ensure smooth operations in student counseling, admissions, and visa assistance. Monitored progress and implemented strategies to enhance efficiency and effectiveness in the study abroad process.
Process Associate
Santa Monica Study Abroad Pvt. Ltd
Oct 2016 - Aug 2017 (10 months)
Assisted students with admission procedures, ensuring compliance with university requirements and managing documentation. Facilitated smooth processes for students' academic pursuits abroad by adhering to regulatory standards.
Assistant Manager Operations
YMCA International
Feb 2010 - Sep 2016 (6 years 7 months)
Managed front office operations and administration, overseeing reception duties and coordinating administrative tasks. Ensured smooth day-to-day operations and contributed to maintaining a professional environment for members and visitors.
Education
Degrees, certifications, and relevant coursework
METX360 Overseas Consultants Pvt Ltd
Business Process Head, Business Process Management
2022 - 2024
Oversee all aspects of study abroad operations, ensuring seamless processes for students and delivering exceptional services while leading a team.
Gee Bee Education
Senior Program Coordinator, Program Coordination
2020 - 2022
Offered personalized counselling to guide students on study options, eligibility, and applications while ensuring compliance and timely submissions.
St. Pauls College
Pre-Degree, Pre-Degree
2016 - 2016
YMCA International
Assistant Manager Operations, Operations Management
2010 - 2016
Managed front office operations and administration for the branch, overseeing reception duties and coordinating administrative tasks to ensure smooth day-to-day operations.
Maharajas College
Bachelor of Arts, Arts
1997 - 2000
Availability
Location
Authorized to work in
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