MBMaithili Bhardwaj
@maithilibhardwaj
Experienced operations manager with a focus on client success.
IndiaWhat I'm looking for
With over 6 years of proven experience in business operations and sales within the EdTech sector, I have developed a strong ability to build lasting client relationships that drive business success. My background includes managing key clients such as Nestle and PwC, where I transformed their workforce at scale through effective onboarding and retention strategies.
My role as a Customer Experience & Operations Manager has allowed me to achieve a 23% increase in client retention and growth, while also enhancing learner engagement through innovative solutions. I am highly organized and detail-oriented, recognized for my creativity and proactive approach to streamlining business processes. I am passionate about leading teams and fostering professional development, ensuring that we meet and exceed our goals together.
Experience
Work history, roles, and key accomplishments
Senior Business Development Associate
Scaler by InterviewBit Software Services Pvt. Ltd.
Apr 2021 - Present (4 years 2 months)
Delivered persuasive sales pitches to prospective learners, highlighting the benefits of DSML and Software Development courses, leading to Rs 1.80Cr annual revenue. Conducted comprehensive course demos and managed the onboarding process for new learners, ensuring a smooth start to their courses.
Customer Experience & Operations Manager
Hardskills India Pvt. Ltd
Nov 2023 - Dec 2024 (1 year 1 month)
Managed key clients including Nestle, PwC, and Deloitte, overseeing the end-to-end client lifecycle from onboarding to account management, achieving a 23% increase in client retention. Designed and led online webinars, delivering 600+ cohort summaries to clients demonstrating key metrics using SQL & Metabase.
Operations Manager L2 - Placements
Masai School, Nolan EduTech Pvt. Ltd
Aug 2022 - Oct 2023 (1 year 2 months)
Partnered with stakeholders to design and implement external company placement processes, resulting in an additional quarterly revenue of ₹2 Crore. Created SOPs for post-placement processes and developed a dashboard for real-time monitoring of cohort performance. Handled 12 batches of Web Development and Data Analytics, totaling over 500 students, and achieved a 91% placement rate.
Learning Consultant
Great Learning Pvt. Limited
Jul 2020 - Mar 2021 (8 months)
Successfully guided prospective students through the enrollment process for a variety of professional courses, including DSML, HR, and Marketing. Achieved and exceeded sales targets by 130% while effectively demonstrating the value and benefits of diverse courses. Managed the onboarding process for new students, ensuring a smooth transition into their chosen courses.
Business Development Executive
Road to Zenith EdTech Startup
Jul 2018 - Apr 2020 (1 year 9 months)
Engaged with schools, children, and parents to promote innovative educational videos designed to simplify complex topics through creativity and animation. Collaborated with educators to tailor content to meet specific curriculum needs, enhancing product relevance and appeal. Developed and executed outreach strategies, resulting in the first 1k paid users of the curated educational content.
Education
Degrees, certifications, and relevant coursework
TUThapar University
B. Tech, Electronics & Communications
Grade: 7.3/10
Activities and societies: Scored A grade at 6 months internship at I.S.R.O; Scored 9/10 points in summer training at D.R.D.O; Participated in University level Model United Nations (MUN); Published a couple of articles in “The Hindu”; Received INSPIRE Award by Department of Science and Technology, Govt. of India; Participated in Regional level Volley Ball - Dehradun Region; Participated in Debate competition at Cluster level in Social Science Exhibition
Completed a Bachelor of Technology in Electronics & Communications. Achieved a CGPA of 7.3/10.
Kendriya Vidyalaya OLF
Class XII, All Subjects
Grade: 85%
Completed Class XII under the CBSE Board. Achieved a percentage of 85%.
Kendriya Vidyalaya OLF
Class X, All Subjects
Grade: 10/10
Completed Class X under the CBSE Board. Achieved a CGPA of 10/10.
Availability
Location
IndiaAuthorized to work in
Job categories
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