Nitin Gulati
@nitingulati
I am a ServiceNow practice leader with 25 years' experience driving delivery and practice growth.
IndiaWhat I'm looking for
I am a ServiceNow practice leader with 25 years of IT experience, currently leading the ServiceNow practice as Director/Practice Head. I have driven practice growth, enabled early wins in Risk and FSO domains, and consistently led cross-sell and up-sell efforts across global accounts.
I specialize in end-to-end ServiceNow solutioning (IRM, HRSD, ITSM, FSO, custom apps) combined with strong delivery, program management and integration expertise across Java, webMethods and cloud platforms. I hold Prince2, ITIL and SCJP certifications and focus on building scalable teams, governance, and innovation including GenAI and ML adoption.
Experience
Work history, roles, and key accomplishments
WILeading the ServiceNow practice (IRM, Risk, BCM, SecOps), enabled the first win for ServiceNow CRS India and drive GTM, cross-sell and up-sell opportunities in partnership with sales.
EYLed ServiceNow consulting and delivery across financial services, enabled an early ServiceNow FSO win in the US and drove 30–40% account growth through pre-sales, product development and governance.
Global Delivery Leader & Platform Owner
Colt Technology Services
Sep 2008 - May 2021 (12 years 8 months)
Owned global delivery and integrations platform, delivering 400+ interfaces across 150+ projects for high-load EAI/B2B APIs and led technical program delivery and architecture.
IBManaged development of the Airtel self-care portal, delivering multi-channel billing, usage and payment features and integrating backend systems to support retail and corporate customers.
Tech Lead
Sapient
Nov 2004 - Mar 2005 (4 months)
Tech Lead for Customer Information & Knowledge Database, designed content model, led requirements analysis and implementation to improve editor and CSA workflows.
Education
Degrees, certifications, and relevant coursework
FDFaculty of Management Studies, University of Delhi
Master of Business Administration, Business Administration
2013 - 2015
Executive MBA from Faculty of Management Studies, University of Delhi completed between 2013 and 2015 focusing on advanced management and leadership.
GVGurukul Kangri Vishwavidyalaya
Master of Computer Applications, Computer Applications
1997 - 2000
Master of Computer Applications from Gurukul Kangri Vishwavidyalaya completed from 1997 to 2000 with focus on software development and systems.
UDUniversity of Delhi
Bachelor of Science (Honours), Electronics
1994 - 1997
Bachelor of Science (Honours) in Electronics from University of Delhi completed between 1994 and 1997.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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