Open to opportunities

Rahul Arora

@rahularora

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Experienced ServiceNow Platform Architect with a focus on innovation.

India

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What I'm looking for

I am looking for a role that fosters innovation, encourages collaboration, and offers opportunities for professional growth.

I am a ServiceNow Platform Architect and Product Owner with over 16 years of experience in IT service management and cloud solutions. My expertise lies in leading high-performance teams, managing complex projects, and implementing innovative solutions that drive organizational success. I have a proven track record of delivering exceptional results in ServiceNow implementations, focusing on ITSM, CSM, and GRC modules.

Throughout my career, I have successfully led teams of developers and architects, ensuring that projects meet productivity, quality, and strategic goals. My role involves not only technical delivery but also strategic planning and stakeholder engagement. I am passionate about leveraging technology to improve service delivery and enhance user experiences, and I continuously seek opportunities for process improvement and innovation.

Experience

Work history, roles, and key accomplishments

ServiceNow Platform Architect

NTT Data

May 2016 - Present (9 years 1 month)

Led a team of 15+ developers, process owners, architects, and project managers, defining architecture for various modules and integrations. Provided hyper support post-Go-Live and ensured technical governance to optimize platform performance.

ITSM SPM GRC ServiceNow Integration Architecture Team Leadership

Lead Developer

HCL

Jan 2015 - Present (10 years 5 months)

Led a team of 15 developers to meet client requirements across multiple modules. Customized UI, created business rules, and developed workflows for various IT service management processes.

ServiceNow Business Rules Workflows ACLs Incident Management

ServiceNow Lead

TCS

Mar 2013 - Present (12 years 3 months)

Implemented IT Service Management (ITSM) modules in ServiceNow, including Incident, Change, Knowledge, and Configuration Management. Integrated Active Directory using LDAP.

ServiceNow ITSM Incident Management Change Management Knowledge Management Configuration Management LDAP)

SharePoint Developer cum Admin

TCS

Apr 2011 - Present (14 years 2 months)

Migrated Lotus Notes to SharePoint 2007 and 2010, developing SharePoint lists, libraries, and master pages. Created workflows using SharePoint Designer and developed reports and dashboards using SSRS and SSAS.

SharePoint)Lotus Notes Migration SSAS Dashboards Workflows