Mahendra Se
@mahendrase
Experienced ServiceNow Architect specializing in ITSM implementations and automation.
IndiaWhat I'm looking for
I am a ServiceNow Architect with nearly 11 years of hands-on IT experience designing, implementing, and supporting ServiceNow ITSM and ITOM solutions for global clients. I lead architecture, customization, integrations, and post-rollout support, delivering Service Catalog, Service Portal, Discovery, CMDB, GRC and automated workflows.
I have driven major implementations including automated risk assessments, configurable SLA and license management, and integrations with external systems like vending and Active Directory. I hold ITIL and multiple ServiceNow certifications, mentor teams, contribute to pre-sales, and focus on pragmatic, scalable automation that reduces manual effort.
Experience
Work history, roles, and key accomplishments
ServiceNow Platform Owner
BML Group
Dec 2018 - Jan 2020 (1 year 1 month)
Designed and standardized ServiceNow as a uniform service management platform and implemented ITSM/ITOM solutions, improving discovery and CMDB reconciliation while enabling executive reporting and SSO. Owned MID servers, AWS discovery, and operational support to reduce manual CMDB maintenance and streamline audits.
Education
Degrees, certifications, and relevant coursework
Indore Institute of Science and Technology
Bachelor of Engineering, Engineering
Bachelor of Engineering from Indore Institute of Science and Technology completed in 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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