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Jayul Mehta

@jayulmehta

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I lead Agile ServiceNow and Java transformations for telecom, enterprise operations, and large-scale product delivery.

India

Message

What I'm looking for

I'm looking to lead Agile delivery and enterprise transformation programs where I can combine ServiceNow, Java, telecom domain knowledge, client engagement, and large-team leadership to deliver measurable business outcomes.

I lead large-scale ServiceNow and Java delivery programs, including a ServiceNow transformation for a US energy company that standardized ITSM for 150,000 users and reduced incident resolution time by 15%.

I've led telecom OSS, fiber inventory, billing, and modernization initiatives, managing teams of up to 75 people. I combine Scrum, backlog management, client engagement, and Java, Spring Boot, EJB, and Node.js delivery to modernize complex enterprise platforms.

Experience

Work history, roles, and key accomplishments

Current

Principal Consultant

Current

Service Now Implementation

Jul 2025 - Present (1 year 2 months)

Spearheaded multi-year ServiceNow transformation for a US Energy Giant, unifying processes across IT, HR, Legal, and Global Operations. Deployed ITOM Visibility/AIOps and foundational CMDB, standardized ITSM for over 150,000 users, and directed Strategic Portfolio Management.

ServiceNow ITOM AI Ops CMDB ITSM Generative AI ITAR HRSD Strategic Portfolio Management Snowflake Azure

Principal Consultant

vRepair Migration and Modernization

Jun 2025 - Jun 2025 (0 months)

Transformed VRepair from a legacy C system to a scalable ServiceNow platform, enhancing agility and maintainability. Architected middleware using Node.js and Spring Boot for seamless integration of legacy WSDL based services with modern workflows.

ServiceNow Node Spring Boot WSDL Microservices Migration Modernization

Domain Lead

Fiber Planning And Management

Oct 2020 - Jun 2023 (2 years 8 months)

Led geo-spatial-based real-time inventory management for fiber cables, network provisioning, and status tracking for a US telecom giant. Managed a team of 75 members, including Scrum Masters, tech leads, and architects, and handled PI planning and backlog management.

Java Spring Boot Microservices GIS PI Planning Backlog Management Team Leadership

Principal Consultant

Partner Billing and Interconnect Solution

Jun 2017 - Aug 2020 (3 years 2 months)

Developed convergent product for interconnect and channel partner billing with multi-tenancy and standardization using TM Forum e-tom structure. Deployed stack on cloud to support a PAAS model for various wholesale telecom businesses.

Java PaaS Billing Interconnect

Principal Consultant

Crestel MVMe/MVNo Platform

Jun 2014 - May 2017 (2 years 11 months)

Developed telecom solution for convergent billing and MVNO management, including BSS, OSS, WSC, OCS, Product Management, CRM, Loyalty, Provisioning, SAP BI, and PCRF. Spearheaded development of complex EJB components and robust Java applications.

Java BSS OSS CRM SAP BI MVNO

Principal Consultant

Crestel ESB

Aug 2013 - Jun 2014 (10 months)

Led integrated Middle Layer ESB for BSS integration with CRM, WSC, Network Elements, and third-party systems. Guided team delivery and managed sprint deadlines in Jira and MPP.

ESB BSS CRM Jira MPP Team Leadership

Principal Consultant

WizeOwl Deals Platform

Jun 2012 - Aug 2013 (1 year 2 months)

Developed a portal with three applications: admin, merchant, and consumer iOS app. Engineered scalable enterprise applications using Java and EJB, reducing system latency for over 2000 concurrent users.

Java iOS Scalability