DGDheeraj Govind
@dheerajgovind
Results-oriented ServiceNow professional with over 20 years of IT experience.
IndiaWhat I'm looking for
I am a results-oriented ServiceNow professional with over 20 years of IT experience, including more than 8 years specializing in ServiceNow enterprise architecture, administration, and development. My extensive background includes delivering large-scale digital transformation initiatives across ITSM and ITOM domains. I have a strong focus on secure API design, integration frameworks, performance optimization, and platform governance.
As the lead architect for Cisco’s Enterprise Service Platform, I have designed and implemented innovative solutions such as a custom OAuth-based authentication system and a Kafka-based integration framework. My leadership experience includes mentoring junior developers and overseeing platform upgrades and performance tuning. I thrive in cross-functional teams and possess deep technical and business acumen, which allows me to drive successful outcomes in complex projects.
Experience
Work history, roles, and key accomplishments
Senior ServiceNow Architect
Cisco Systems, India
Jan 2011 - Present (14 years 5 months)
Lead architect for Cisco’s Enterprise Service Platform built on ServiceNow. Designed and implemented custom OAuth-based authentication and developed a Kafka-based integration framework. Oversaw ITSM and ITOM module implementations and mentored junior developers.
Senior Solution Integrator
Ericsson Global Services, India
Jan 2010 - Jan 2011 (1 year)
Developed and maintained custom BMC Remedy applications for global telecom clients. Led integrations with third-party ticketing tools and mentored junior developers.
Senior Software Engineer
Wipro Technologies, India
Jan 2009 - Jan 2010 (1 year)
Delivered ITSM solutions using BMC Remedy in a multi-tenant environment, focusing on requirement analysis, solution design, and implementation.
Software Implementation Engineer
Xalted Information Systems, India
Aug 2007 - Jan 2009 (1 year 5 months)
Implemented workflow solutions for telecom clients using BMC Remedy, conducted requirements gathering, and developed technical documentation.
Java Developer & Team Lead
Wisor Telecom India Pvt Ltd
Jan 2005 - Aug 2007 (2 years 7 months)
Developed and supported Java-based OSS tools for telecom provisioning and led a team of developers for integration and order management.
Arc GIS Map Designer
Survey Of India
Jan 2003 - Jan 2005 (1 year 11 months)
Created digital maps of villages in Bangalore and provided technical system support.
Education
Degrees, certifications, and relevant coursework
NIIT
GNIIT Certification, Software Engineering
2001 - 2003
GNIIT Certification in Software Engineering, focusing on software development and engineering principles.
Madurai Kamaraj University
Bachelor of Science, Computer Science
1999 - 2002
Availability
Location
IndiaAuthorized to work in
Job categories
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