Dheeraj GovindDG
Open to opportunities

Dheeraj Govind

@dheerajgovind

Results-oriented ServiceNow professional with over 20 years of IT experience.

India

What I'm looking for

I am looking for a challenging role that fosters innovation and collaboration, with opportunities for leadership and professional growth.

I am a results-oriented ServiceNow professional with over 20 years of IT experience, including more than 8 years specializing in ServiceNow enterprise architecture, administration, and development. My extensive background includes delivering large-scale digital transformation initiatives across ITSM and ITOM domains. I have a strong focus on secure API design, integration frameworks, performance optimization, and platform governance.

As the lead architect for Cisco’s Enterprise Service Platform, I have designed and implemented innovative solutions such as a custom OAuth-based authentication system and a Kafka-based integration framework. My leadership experience includes mentoring junior developers and overseeing platform upgrades and performance tuning. I thrive in cross-functional teams and possess deep technical and business acumen, which allows me to drive successful outcomes in complex projects.

Experience

Work history, roles, and key accomplishments

CI
Current

Senior ServiceNow Architect

Cisco Systems, India

Jan 2011 - Present (14 years 5 months)

Lead architect for Cisco’s Enterprise Service Platform built on ServiceNow. Designed and implemented custom OAuth-based authentication and developed a Kafka-based integration framework. Oversaw ITSM and ITOM module implementations and mentored junior developers.

EI

Senior Solution Integrator

Ericsson Global Services, India

Jan 2010 - Jan 2011 (1 year)

Developed and maintained custom BMC Remedy applications for global telecom clients. Led integrations with third-party ticketing tools and mentored junior developers.

XI

Software Implementation Engineer

Xalted Information Systems, India

Aug 2007 - Jan 2009 (1 year 5 months)

Implemented workflow solutions for telecom clients using BMC Remedy, conducted requirements gathering, and developed technical documentation.

WL

Java Developer & Team Lead

Wisor Telecom India Pvt Ltd

Jan 2005 - Aug 2007 (2 years 7 months)

Developed and supported Java-based OSS tools for telecom provisioning and led a team of developers for integration and order management.

SI

Arc GIS Map Designer

Survey Of India

Jan 2003 - Jan 2005 (1 year 11 months)

Created digital maps of villages in Bangalore and provided technical system support.

Education

Degrees, certifications, and relevant coursework

NI

NIIT

GNIIT Certification, Software Engineering

2001 - 2003

GNIIT Certification in Software Engineering, focusing on software development and engineering principles.

MU

Madurai Kamaraj University

Bachelor of Science, Computer Science

1999 - 2002

Tech stack

Software and tools used professionally

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Dheeraj Govind - Senior ServiceNow Architect - Cisco Systems, India | Himalayas