Open to opportunities

Harshal Kharche

@harshalkharche

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ServiceNow Solution Architect with 12+ years of IT experience.

India

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and continuous improvement, where I can leverage my ServiceNow expertise to drive impactful solutions.

I am a ServiceNow Solution Architect with over 12 years of IT experience, including nearly 7 years as a ServiceNow Lead/Developer. My expertise lies in delivering technical design excellence and understanding ITIL processes to enhance customer experiences. I have successfully led multiple projects, ensuring they are completed on time and within budget.

Throughout my career, I have architected strategic solutions that align with business objectives, optimizing the capabilities of the ServiceNow platform. I pride myself on being a trusted link between business and IT, facilitating workshops that foster collaboration and understanding. My commitment to standardization and continuous improvement has driven efficiency and innovation in every project I undertake.

Experience

Work history, roles, and key accomplishments

Current

Technical Lead/Assistant Manager

Current

TCS

Apr 2023 - Present (2 years 4 months)

Led the design and implementation of strategic solutions aligned with business objectives, optimizing the full capabilities of the ServiceNow platform. Spearheaded cross-functional teams to deliver innovative solutions, ensuring projects were completed on time and within scope.

ServiceNow ITIL Solution Architecture Project Management Stakeholder Management ITSM ITOM

Infra Dev Specialist

Cognizant

Aug 2021 - Present (4 years)

Contributed to infrastructure development projects, applying expertise in ServiceNow to enhance system capabilities. Collaborated with teams to implement and maintain IT solutions.

ServiceNow Infrastructure Development ITIL System Administration Problem Solving Change Management

Consultant

T-Systems ICT India Pvt Ltd

Sep 2019 - Present (5 years 11 months)

Provided consulting services, leveraging deep understanding of the ServiceNow platform to assist with technical design and ITIL processes. Helped automate processes to improve customer experience.

ServiceNow Consulting ITIL Technical Design Process Automation Customer Experience Incident Management

Consultant

Kinsfolk Technology Pvt. Ltd

Dec 2015 - Present (9 years 8 months)

Served as a consultant, contributing to various projects and applying ServiceNow expertise. Assisted in the implementation and optimization of IT service management solutions.

ServiceNow IT Service Management Implementation Optimization Workflow Management

Software Engineer

VyomLab Pvt. Ltd

Oct 2014 - Present (10 years 10 months)

Worked as a Software Engineer, contributing to software development projects. Applied technical skills to build and maintain applications.

Software Development Application Development Technical Skills Problem Solving System Design

Software Developer

OMVSAB IT Solution Pvt. Ltd

Jun 2010 - Present (15 years 2 months)

Developed software solutions as a Software Developer. Gained foundational experience in IT and programming.

Software Development Programming System Administration Troubleshooting

Education

Degrees, certifications, and relevant coursework

James Cook University

Joint Master’s in Information Technology and Business Administration, Information Technology and Business Administration

2012 - 2014

Completed a joint master's program focusing on Information Technology and Business Administration. Gained expertise in both technical and managerial aspects of IT.

Thadomal Shahani Engineering College

Bachelor of Engineering, Information Technology

2005 - 2010

Obtained a Bachelor of Engineering degree with a specialization in Information Technology. Developed foundational knowledge and skills in various IT domains.