Open to opportunities

Nicolette Nhandara

@nicolettenhandara

Message

I resolve customer issues and build loyal client relationships across global services.

Zimbabwe

Message

What I'm looking for

I'm looking for customer support, administration, client relations, or account management work where I can resolve client issues, maintain accurate records, build long-term customer loyalty, and collaborate effectively with remote or cross-functional teams.

I've supported international guests aboard Holland America Line through Effy/HFDF, resolving queries and complaints while building relationships that brought customers back. I also identified cross-sell and upgrade opportunities that contributed to a 20% increase in sales.

Across Tyres Plus, Dulux Zimbabwe, PSI Zimbabwe, and AJS Motor Centre, I've handled customer accounts, billing, invoicing, recruitment coordination, confidential records, stock reconciliations, and service scheduling. I use Fidelio, Microsoft Dynamics 365, Sage Evolution, and remote collaboration tools to keep client and operational records accurate.

I'm bilingual in English and Shona and bring more than six years of customer support, administration, and client-relations experience.

Experience

Work history, roles, and key accomplishments

Retail Sales Associate

Effy / HFDF

Apr 2025 - Jun 2026 (1 year 2 months)

Served as primary point of contact for international clientele, resolving queries and complaints while building long-term relationships. Closed high-value sales and identified cross-sell opportunities, contributing to a 20% increase in sales.

Customer Support Complaint Resolution Cross Selling Upselling CRM Microsoft 365

Human Resources Assistant

Dulux Zimbabwe

May 2023 - Mar 2024 (10 months)

Performed administrative and coordination duties supporting HR operations, including recruitment coordination and interview scheduling. Maintained confidential employee records and contributed to SOP documentation.

Recruitment coordination Interview Scheduling Data Privacy Microsoft Teams Documentation

Retail Sales Administrator

Tyres Plus

Mar 2017 - Apr 2023 (6 years 1 month)

Served as primary point of contact for customer accounts across three branches, resolving complaints and troubleshooting service issues. Performed account audits and stock reconciliations using Sage Evolution.

Account Management Complaint Resolution Audit Invoicing Billing Customer Service

Countersales Person

AJS Motor Centre

Jun 2012 - Feb 2017 (4 years 8 months)

Delivered five-star customer service by assisting customers in line with company selling policy. Managed stock ordering end-to-end and prepared invoices and quotations using accounting software.

Customer Service Sales Stock Management Invoicing Quotations Accounting Software

Part-Time Receptionist

Population Services International (PSI) Zimbabwe

Nov 2012 - Nov 2013 (1 year)

Handled inbound and outbound calls and switchboard operations, maintaining a professional phone manner. Managed client fee collection and account records, and implemented an improved tracking system.

Switchboards Client Records Inventory Audits Administrative Support