Asiru Olawale

I’m a dedicated customer service professional with 13+ years of combined experience in sales, business analysis, and client relationship management. I’m known for resolving complex customer issues with patience, empathy, and professionalism while building long-term customer loyalty.

In sales-focused roles, I’ve served as a first point of contact for customers, handled queries efficiently, and conducted outbound calls to collect receivables while maintaining positive, respectful interactions. I consultively met prospective clients to understand needs and recommend the right products, consistently meeting daily, weekly, and monthly sales targets.

On the analytics side, I’ve analysed customer feedback, survey data, and field reports to identify service improvement opportunities. I develop and maintain business intelligence dashboards and reports to monitor customer trends and satisfaction, and I support reporting tools so teams can reliably access customer data.

I bring an MSc in Information Systems & Business Analysis from Aston University and strong data-driven communication skills—translating complex findings into actionable recommendations for both technical and non-technical stakeholders. I’m a fast learner who adapts quickly to new environments and consistently aims to exceed performance targets.