Looking for a job

zivai marume

@zivaimarume

Customer-focused professional with a Bachelor of Science Honours Degree in Psychology from Women’s University in Africa.

Zimbabwe

Message

What I'm looking for

I am looking for a role that allows me to grow in Customer Care as well as to further develop my interpersonal and problem solving skills.

Customer-focused professional with a Bachelor of Science Honours Degree in Psychology from Women’s University in Africa and practical experience in customer service, client communication, appointment coordination and social-media communication. Experienced in handling enquiries, complaints, follow-ups and customer information through phone, email, chat and WhatsApp. Comfortable with fast-paced written communication, learning new systems and maintaining a friendly, personable tone.

Experience

Work history, roles, and key accomplishments

Customer Service & Support

Ethanies Cleaning Solutions

Jul 2026 - Sep 2026 (2 months)

• Handled customer questions and complaints professionally.
• Followed up with prospective customers and assisted with service enquiries.
• Assisted with preparing marketing materials and customer-facing content.
• Supported day-to-day business operations in a small team environment.
• Managed multiple customer enquiries and follow-ups while working independently.

Excel CRM Customer Service Customer Support Customer Retention

Customer Service & Support

Technation Technologies

Apr 2026 - Jun 2026 (2 months)

• Responded to customer and prospective-client enquiries.
• Communicated with prospective clients regarding potential projects and services.
• Assisted with following up on enquiries and maintaining communication with prospective customers.
• Supported general business administration and customer-service activities.
• Worked independently while coordinating with a small team.

Excel CRM Customer Service Customer Support Customer Retention Microsoft Office Word Google Workspace Google Docs

Sales & Marketing Representative

Champton Safety Norm

Jan 2026 - Mar 2026 (2 months)

• Generated and followed up on prospective customer leads.
• Communicated directly with customers regarding products and services.
• Processed customer orders and assisted with coordinating deliveries.
• Responded to customer complaints and worked towards resolving issues.
• Maintained communication with customers throughout the order process.

Excel CRM Customer Service Customer Support Customer Retention Microsoft Office Word Google Workspace Google Docs

Customer Service Representative

Global BP Solutions

Jan 2025 - Dec 2025 (11 months)

• I handled inbound and outbound customer communications professionally and clearly.
• Supported appointment and meeting coordination and followed up with customers.
• Maintained customer information and supported accurate administrative records.
• Responded to customer needs, concerns and follow-ups while maintaining a helpful tone

Excel CRM Customer Service Customer Support Customer Retention

Human Resources Intern

Telone

Aug 2022 - Jul 2023 (11 months)

Supported recruitment processes, including screening resumes and coordinating interviews, ensuring smooth candidate experiences. Assisted in conducting disciplinary hearings and resolving employee welfare concerns, fostering a positive workplace environment. Processed payroll for contract employees, ensuring timely and accurate payments.

Recruitment Employee Relations Payroll Processing

Sales Assistant

BabyCorp Kariba

Nov 2019 - Jul 2020 (8 months)

Delivered exceptional customer service, enhancing customer satisfaction and loyalty. Handled cash register operations and ensured accurate financial transactions. Maintained organized inventory and a presentable store environment, contributing to increased sales.

Customer Service Inventory Management Sales