Alana Evans

I am a personable and dedicated customer service representative with extensive experience in customer relations and data entry. My upbeat and positive attitude allows me to establish rapport with clients easily, making me a solid team player. I am relentlessly motivated to maintain customer satisfaction and contribute to the success of any company I work for.

In my current role as a Customer Service Supervisor at Service Bridge, I have cross-trained in multiple departments, which has equipped me with a comprehensive understanding of company needs. I have successfully analyzed and updated Salesforce software, processed customer service requests, and customized our CRM to enhance efficiency. My ability to audit internal data and processes has led to improved business performance, and I take pride in my proactive approach to educating customers about our products and services.

Previously, I worked as a Data Entry/Account Administrative Representative Assistant at Allies, where I performed administrative tasks and ensured the accuracy of valuable company information. My experience as a Customer Service Representative at Global Rep further honed my skills in resolving complex customer issues and providing targeted solutions. I am eager to bring my skills and experience to a new role where I can continue to grow and make a positive impact.