Laura CuestaLC
Open to opportunities

Laura Cuesta

@lauracuesta

Customer support specialist passionate about enhancing client relationships.

Zimbabwe

What I'm looking for

I seek a role that fosters collaboration and growth, where I can leverage my skills to enhance customer experiences.

I am a dedicated Customer Support Specialist with a strong passion for connecting with clients and cultivating meaningful relationships. My experience spans over several years, during which I have honed my skills in providing exceptional support and guidance to clients, particularly in the Americas. I thrive in collaborative environments, working closely with cross-functional teams to address technical inquiries and improve customer experiences across various digital platforms.

In my previous roles, I have successfully managed customer interactions through live chat, phone, and email, ensuring that issues are resolved efficiently. My analytical skills allow me to assess customer data and identify opportunities for improvement, ultimately helping clients achieve their goals. I take pride in training and onboarding new customers, ensuring they have a seamless experience with our platforms.

Experience

Work history, roles, and key accomplishments

HE

Customer Success Specialist

Herospark

May 2019 - Jan 2021 (1 year 8 months)

Conducted regular follow-up with clients in The Americas via chat, email, and video call. Analyzed customer data to help them achieve their goals and identify opportunities for improvement. Attended meetings with clients to help them with technical problems and issues such as domain, DNS, and platform management.

Education

Degrees, certifications, and relevant coursework

EA

EAFIT

Business Administration, Business Administration

0

Studied core principles of business management, finance, marketing, and operations. Developed skills in strategic planning, decision-making, and organizational leadership.

Tech stack

Software and tools used professionally

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