Open to opportunities

Laura Cuesta

@lauracuesta

Message

Customer support specialist passionate about enhancing client relationships.

Zimbabwe

Message

What I'm looking for

I seek a role that fosters collaboration and growth, where I can leverage my skills to enhance customer experiences.

I am a dedicated Customer Support Specialist with a strong passion for connecting with clients and cultivating meaningful relationships. My experience spans over several years, during which I have honed my skills in providing exceptional support and guidance to clients, particularly in the Americas. I thrive in collaborative environments, working closely with cross-functional teams to address technical inquiries and improve customer experiences across various digital platforms.

In my previous roles, I have successfully managed customer interactions through live chat, phone, and email, ensuring that issues are resolved efficiently. My analytical skills allow me to assess customer data and identify opportunities for improvement, ultimately helping clients achieve their goals. I take pride in training and onboarding new customers, ensuring they have a seamless experience with our platforms.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Insider

Aug 2021 - Jan 2024 (2 years 5 months)

Supported and guided clients for technical inquiries, particularly from the Americas. Solved several issues through live chat, phone, and email. Determined the bug severity, and priority levels and reported to the right team.

Zendesk Jira Confluence Slack Customer Support Technical Support Live Chat Email Support

Customer Success Specialist

Herospark

May 2019 - Jan 2021 (1 year 8 months)

Conducted regular follow-up with clients in The Americas via chat, email, and video call. Analyzed customer data to help them achieve their goals and identify opportunities for improvement. Attended meetings with clients to help them with technical problems and issues such as domain, DNS, and platform management.

Customer Success Data Analysis Technical Troubleshooting Domain Management DNS Platform Management Customer Onboarding Communication

Key Account Manager

Interworldfreight

May 2018 - May 2019 (1 year)

Developed and cultivated lucrative relationships with both new and existing customers in the Americas and Asia through effective communication. Devised and monitored processes to boost long-term business success. Grew revenue for small and medium accounts by 15% through different distribution channels.

Account Management Relationship Management Business Development Market Research Revenue Communication Sales Distribution Negotiation

Internal Financial Planning and Data Analysis

Avon

Jan 2017 - Jul 2017 (6 months)

Updated information, made campaign reports, and created templates. Managed sales, finance, and marketing programs. Had the opportunity to do projects with a multicultural group.

Data Analysis Reporting Templates Program Management Sales Finance Marketing Project Management

Education

Degrees, certifications, and relevant coursework

EAFIT

Business Administration, Business Administration

Studied core principles of business management, finance, marketing, and operations. Developed skills in strategic planning, decision-making, and organizational leadership.