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LC@lauracuesta
Customer support specialist passionate about enhancing client relationships.
ZimbabweI am a dedicated Customer Support Specialist with a strong passion for connecting with clients and cultivating meaningful relationships. My experience spans over several years, during which I have honed my skills in providing exceptional support and guidance to clients, particularly in the Americas. I thrive in collaborative environments, working closely with cross-functional teams to address technical inquiries and improve customer experiences across various digital platforms.
In my previous roles, I have successfully managed customer interactions through live chat, phone, and email, ensuring that issues are resolved efficiently. My analytical skills allow me to assess customer data and identify opportunities for improvement, ultimately helping clients achieve their goals. I take pride in training and onboarding new customers, ensuring they have a seamless experience with our platforms.
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Work history, roles, and key accomplishments
Insider
Aug 2021 - Jan 2024 (2 years 5 months)
Supported and guided clients for technical inquiries, particularly from the Americas. Solved several issues through live chat, phone, and email. Determined the bug severity, and priority levels and reported to the right team.
Herospark
May 2019 - Jan 2021 (1 year 8 months)
Conducted regular follow-up with clients in The Americas via chat, email, and video call. Analyzed customer data to help them achieve their goals and identify opportunities for improvement. Attended meetings with clients to help them with technical problems and issues such as domain, DNS, and platform management.
Interworldfreight
May 2018 - May 2019 (1 year)
Developed and cultivated lucrative relationships with both new and existing customers in the Americas and Asia through effective communication. Devised and monitored processes to boost long-term business success. Grew revenue for small and medium accounts by 15% through different distribution channels.
Avon
Jan 2017 - Jul 2017 (6 months)
Updated information, made campaign reports, and created templates. Managed sales, finance, and marketing programs. Had the opportunity to do projects with a multicultural group.
Degrees, certifications, and relevant coursework
Business Administration, Business Administration
Studied core principles of business management, finance, marketing, and operations. Developed skills in strategic planning, decision-making, and organizational leadership.
ZimbabweYou can contact Laura and 90k+ other talented remote workers on Himalayas.
Message Laura
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