Precious Okere

I’m a customer-focused professional with over 6 years of experience supporting customers, resolving inquiries, and delivering excellent service in fast-paced environments.

I build strong relationships through clear customer communication, conflict resolution, and reliable complaint resolution. I also maintain accurate records of customer interactions and feedback using internal documentation systems to keep service consistent.

In my role as a Team Leader (Customer Care Representative), I supported customers via phone and email, ensured timely follow-ups to confirm resolution and satisfaction, and improved service quality by identifying recurring issues. I also onboarded and trained 17 employees on customer service procedures and communication best practices.

As a Sales Representative, I combine customer support with revenue growth by understanding customer needs, recommending suitable products and services, and conducting outreach to expand the customer base. I track customer interactions and sales activity using CRM and reporting tools, and I developed upselling strategies that increased product revenue by 76.5%.