Tashinga Gwiza
@tashingagwiza
I drive customer service, sales, and contact centre results across global teams.
ZimbabweWhat I'm looking for
I've managed high-volume patient communications and admissions at The Avenues Clinic, handling 500+ daily calls, maintaining 95%+ first-contact resolution, and converting prospective patient inquiries at a 30% monthly rate.
Across Crestpoint Bridge Global, Paragon Cleaning, Strategic Financial Solutions, and Pavwell Excel Solutions, I've trained 100+ agents, led teams, supported $100 million sales goals, and facilitated over $500,000 in credit card debt resolutions.
Experience
Work history, roles, and key accomplishments
Hospital Admissions and Contact Centre Specialist
The Avenues Clinic
May 2026 - Present (4 months)
Managed high-volume inbound and outbound communications, achieving a 95%+ first-contact resolution rate. Streamlined patient admissions and reduced billing disputes by 20%.
Education
Degrees, certifications, and relevant coursework
Christian College of Southern Africa
Diploma, Journalism and Communication
Completed a Diploma in Journalism and Communication, gaining skills in media and communication.
Speciss College
A-Level, General Studies
Completed A-level studies, preparing for higher education.
Queen Elizabeth High School
O-Level, General Studies
Completed O-level studies, building a strong academic foundation.
Availability
Location
ZimbabweAuthorized to work in
Salary expectations
Job categories
Skills
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