Kameshnie Padiachey
@kameshniepadiachey
Detail-oriented Customer Support and Administration Professional with 18 years experience.
What I'm looking for
I am a detail-oriented Customer Support and Administration Professional with 18 years of experience in streamlining financial operations and enhancing customer satisfaction. My expertise lies in compiling data, managing customer inquiries, and ensuring accuracy in financial transactions. I have consistently maintained a 100% accuracy rate in account maintenance while improving operational efficiency.
Throughout my career, I have held various roles, including Customer Support, Administration, and Accounts Assistant. I have successfully streamlined administrative workflows, managed appointments, and facilitated prompt resolution of client inquiries. My commitment to customer satisfaction and operational excellence has driven me to develop strong professional relationships and effectively manage multiple tasks in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Support, Administration
Multi-Fab Engineering
Jan 2023 - Dec 2023 (11 months)
Processed incoming and outgoing payments, verified financial transactions, and reconciled sales balance sheets to ensure accuracy and timely account maintenance. Streamlined administrative workflows by updating data registers, managing appointments, processing petty cash requests, and coordinating inspection report documentation to support seamless business operations.
Receptionist/Retention and Cancellation Agent
Edcon
Aug 2011 - Nov 2021 (10 years 3 months)
Responsible for the allocation of quotations and organized weekly schedules and monthly calendar obligations for various levels of management and junior staff. Answered and directed incoming calls to relevant staff members using a multi-line telephone system, screening calls and acting as a liaison between companies regarding collections and deliveries.
Accounts Assistant
IMD Logistics
Jan 2017 - Dec 2019 (2 years 11 months)
Prepared month-end closing entries to maintain detailed reporting and recordkeeping, and trained employees on Fusion Software. Assisted with receiving, processing, and verifying all invoices related to accounts payables, and managed the internal inbox, assigning queries and responding within strict internal SLAs.
PA to Senior Director
IMD Logistics
Nov 2013 - Dec 2016 (3 years 1 month)
Screened and directed phone calls, distributed correspondence, and established strong professional relationships with personnel at multiple levels. Documented and shared weekly meeting minutes, handled requests and queries appropriately, and managed diaries and scheduled meetings and appointments.
Debt Collector (FNB Division)
Unilaw Attorneys
Jul 2012 - Nov 2013 (1 year 4 months)
Met monthly targets, loaded debit orders, and assisted with general queries while handling customer queries and complaints. Performed reconciliation of accounts, provided office assistance to the team, and conducted data capturing of documentation onto the system.
Receptionist / Sales Agent
Early Bird Services
Jan 2010 - Dec 2010 (11 months)
Managed general office administration, handled application collections, and addressed customer queries. Responsible for selling maintenance plans, managing accounts including invoicing and arranging supplier/company payment options, and booking appointments.
Education
Degrees, certifications, and relevant coursework
Skills Academy
Certificate, Business Management
Currently pursuing an online Business Management program at Skills Academy, focusing on developing essential business acumen and administrative skills. This online college provides flexible learning to enhance professional capabilities.
Battalion Centre
Matric Certificate, General Studies
Completed secondary education at Battalion Centre, achieving a Matric Certificate. This foundational education provided a strong basis for further professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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