Open to opportunities

Suulola Wuraola

@suulolawuraola

Message

I resolve customer issues, build client relationships, and support efficient service operations.

Zimbabwe

Message

What I'm looking for

I'm looking for customer support, customer experience, client service, customer success, contact-centre, or related administrative roles where I can resolve issues, build relationships, and deliver professional service.

I've supported customers, clients, and stakeholders across GoshenSquare Limited, Proforce Defence Limited, and Diamond Bank, resolving enquiries and keeping service delivery moving.

At GoshenSquare Limited, I serve as a point of contact for customers and stakeholders, coordinate issue resolution and escalation, maintain accurate records, and support daily administrative operations. I build positive client relationships through attentive communication, follow-up, and a customer-first approach.

At Proforce Defence Limited, I balanced customer service with HR administration, supporting employee and client enquiries, recruitment and onboarding, employee relations, and confidential records management.

My banking, HR, and client-facing background helps me communicate clearly, handle sensitive information professionally, and follow requests through to timely resolution.

Experience

Work history, roles, and key accomplishments

Current

Customer/Client Support & Admin Operations

Current

GoshenSquare Limited

Jan 2024 - Present (2 years 7 months)

Serve as a professional point of contact for customers and stakeholders, responding to enquiries and supporting timely resolution of service-related issues. Coordinate with colleagues to resolve requests, escalate complex matters, and maintain accurate documentation.

Customer Service Client Relationship Management Issue Resolution Administrative Coordination Documentation Confidentiality Time Management

Human Resources / Customer Service Representative

Proforce Defence Limited

Jan 2019 - Dec 2024 (5 years 11 months)

Handled employee, client, and stakeholder enquiries professionally, providing clear information and practical assistance. Managed HR and employee records with high confidentiality and supported recruitment, onboarding, and employee relations.

Customer Service HR Administration Employee Relations Recruitment Onboarding Confidentiality Documentation Stakeholder Management

Customer Service Representative

Diamond Bank

Jan 2016 - Dec 2018 (2 years 11 months)

Provided professional frontline customer service and assisted customers with banking-related enquiries and service requests. Listened to customer concerns, provided accurate information, and maintained accurate records.

Customer Service Banking Operations Issue Resolution Documentation Relationship Management