Open to opportunities

Arnaud de Bavier

@arnauddebavier

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Business Analyst with expertise in client experience and finance.

Switzerland

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What I'm looking for

I seek a dynamic role that fosters innovation and values customer-centric solutions.

As a Business Analyst at Komgo, I leverage my expertise in client experience and finance to drive impactful solutions. My journey began with a Bachelor of Applied Science in Hospitality from École hôtelière de Lausanne, where I developed a strong foundation in analytical thinking and customer service.

Throughout my career, I've held various roles, including Account Manager and Sales Executive, where I honed my skills in requirements analysis and digital activation. My experience spans multiple industries, from real estate to retail, allowing me to bring a diverse perspective to my work. I am passionate about utilizing artificial intelligence and data-driven insights to enhance customer experiences and optimize business processes.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

Komgo

Aug 2024 - Present (10 months)

Currently serving as a Business Analyst, contributing to the company's strategic initiatives. This role involves analyzing business processes and requirements to drive effective solutions.

Business Process Data Analysis Stakeholder Management Solution Design

Account Manager

Komgo

Jan 2023 - Present (2 years 5 months)

Managed a portfolio of client accounts, fostering strong relationships and ensuring client satisfaction. Responsible for identifying growth opportunities and achieving sales targets.

Account Management Client Relationship Management Sales Strategy Negotiation CRM Software

Courtier en immobilier

Bernard Nicod

May 2021 - Present (4 years 1 month)

Operated as a Real Estate Broker, facilitating property transactions for clients. Provided expert advice on market trends and property valuations.

Valuation Negotiation Market Analysis

Sales Executive

Smood

Mar 2020 - Present (5 years 3 months)

Executed sales strategies to drive revenue growth and expand market share. Managed key accounts and developed new business opportunities.

Business Development Customer Relationship Management Lead Generation Market Research

Sales Coordinator

Smood

Oct 2019 - Present (5 years 8 months)

Coordinated sales activities and supported the sales team to ensure smooth operations. Assisted in preparing sales reports and managing client communications.

Sales Support Coordination Data Entry Communication Reporting

Travel Retail Customer Experience & Finance Consultant

TimeVallée

Oct 2018 - Present (6 years 8 months)

Redesigned the retail customer experience for TimeVallée, focusing on airports and terrestrial duty-free operations. Delivered comprehensive financial projections and constructed a 3D sample store to visualize the new customer experience.

Customer Experience Financial Modeling 3D Design Project Management

Digital Activation Intern & Strategy & Portfolio Intern

JTI (Japan Tobacco International)

Jul 2017 - Present (7 years 11 months)

Conducted a comprehensive audit of Winston's digital activities across all markets and assisted in various international activation projects, including festivals and application development. Performed tobacco offer segmentation across 122 markets and regularly compiled and presented global market data.

Digital Marketing Market Research Data Analysis Strategic Planning

Head of Sponsoring & Communication

TEDxEcoleHôtelièreLausanne

Feb 2016 - Present (9 years 4 months)

Led a team of 5 individuals, overseeing the planning and management of both social and traditional communication strategies for the event. Successfully managed sponsorship acquisition and communication efforts.

Team Leadership Communication Strategy Event Management Public Relations Sponsorship Management

Barman

La Réserve Paris - Hotel and Spa

Jul 2015 - Present (9 years 11 months)

Provided exceptional bar service to hotel guests, ensuring a high level of customer satisfaction. Managed inventory and maintained a clean and organized bar area.

Customer Service Inventory Management

Rotating Intern

Sofitel

Jun 2014 - Present (11 years)

Completed rotations across all operational departments within the hotel, gaining comprehensive exposure to various functions. Concluded the internship with a focused two-week period in Marketing & Sales, contributing to departmental initiatives.

Customer Service Marketing Support Sales Support