Open to opportunities

Sateh AL MALAZI

@satehalmalazi

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Dynamic hospitality professional with a commitment to exceeding guest expectations.

Switzerland

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What I'm looking for

I am seeking a role that allows me to leverage my hospitality expertise while fostering a collaborative and innovative work environment.

I am a dynamic and solution-oriented hospitality professional with extensive experience in luxury establishments. My career has been marked by a commitment to anticipating clients' needs and delivering exceptional service. At Marriott Hotels and Resorts, I honed my skills in strategic planning and operations management, ensuring that guest accounts were handled with precision and care. My ability to lead teams and integrate technology has consistently improved service quality and operational efficiency.

Previously, as a Guest Services Manager at Accor Hotels, I transformed the department's operations from passive to proactive, enhancing the overall guest experience. My leadership extended to managing diverse teams and optimizing productivity, which was crucial in catering to high-profile clients and events. With a strong educational background in Hospitality Management and Revenue Management, I have developed a keen financial acumen that drives business success.

Experience

Work history, roles, and key accomplishments

Polyvalent

Marriott Hotels and Resorts

Sep 2021 - May 2024 (2 years 8 months)

Worked in a dynamic role focusing on strategic planning, operations management, and guest account management. Responsible for team building, technology integration, and financial acumen, ensuring high service standards and operational efficiency.

Strategic Planning Operations Management Salesforce CRM Team Building Financial Acumen Integration Communication Skills

Guest Services Manager

Accor Hotels

Jul 2017 - Oct 2020 (3 years 3 months)

Led the guest services department, transitioning operations from passive to proactive. Managed a diverse team, optimized productivity, and enhanced service quality while catering to high-profile guests and conducting night audits.

Relationship Management Team Management Data Management Salesforce CRM Operational Management Communication Skills Negotiation Customer Service Leadership

Sales Executive and Sustainable Tourism Development

Hyatt Hotels Corporation

Jan 2015 - Dec 2016 (1 year 11 months)

Contributed to hotel growth in the competitive Dubai market by assisting marketing efforts, establishing a corporate customer base, and developing sales strategies. Achieved significant increases in room sales through effective relationship management.

Sales Strategy Market Analysis Customer Relationship Management Event Coordination Revenue Management Business Development Negotiation Data Reporting Marketing Networking

Education

Degrees, certifications, and relevant coursework

EAE Business School

Master of Business Administration, Marketing

2020 - 2021

Completed a Master of Business Administration in Marketing and Commercialization, focusing on marketing strategies, brand management, and commercial development in the hospitality and tourism industries.

Ostelea School of Tourism

Master of Business Administration, Revenue Management

2020 - 2021

Pursued a Master of Business Administration in Revenue Management for Tourism Establishments, gaining insights into pricing strategies, revenue optimization, and market analysis within the tourism sector.

Glion Institute of Higher Education

Bachelor of Arts, Hospitality Management

2009 - 2012

Completed a Bachelor of Arts in Hospitality Management, focusing on the principles of hospitality and tourism management, customer service excellence, and operational efficiency in the hospitality industry.