Florin Scorobogacea
@florinscorobogacea
Customer support and global project leader driving digital transformation and service excellence.
SwitzerlandWhat I'm looking for
I am a results-driven customer support and global project leader with 15 years of experience delivering digital transformation, cloud migrations, and service delivery improvements across global organizations.
I specialize in leading ERP/HRIS/CRM implementations, shared-service transitions, and team-led support operations using PMI, Agile, Lean, Six Sigma, and ITIL methods, achieving high adoption and SLA compliance.
I apply a servant-leadership style to coach cross-functional teams, govern KPIs and SLAs, and deliver measurable operational performance improvements through structured testing, training, and stakeholder engagement.
Experience
Work history, roles, and key accomplishments
MEGlobal Project Manager
Medair
Nov 2018 - Present (6 years 11 months)
Led end-to-end digitalization projects (Sage People HRIS, MS Teams, SharePoint, ERP Finance) impacting ~1,000 global users and managing budgets up to $500K; delivered UAT, go-live readiness and hypercare to ensure seamless BAU transition.
MEIT Support Systems Team Lead
Medair
Nov 2018 - Present (6 years 11 months)
Led a team of 5 system administrators supporting internal applications, enforced SLA-driven ticket resolution through Jira, and created process documentation and user guides to standardize support.
WTLed two finance teams (18 staff) for a UK retail client, implemented controls and automations (including a macro-based margin check) to reduce financial risk and drove 10+ process improvements.
WTCoordinated CRM and web-portal support for Finance, HR and IT, leading L1/L2 teams of 10 to achieve 95% SLA compliance and delivered UAT and hypercare for 5+ releases with 98% adoption.
Finance Team Lead
Nokia
Mar 2007 - Dec 2009 (2 years 9 months)
Coordinated offshore banking transition from Dublin SSC ensuring 100% service continuity and led teams responsible for auditing carrier invoices and managing vendor queries to improve process efficiency.
Economist
Kromberg & Schubert Romania SRL
Apr 2006 - Feb 2007 (10 months)
Managed day-to-day bookkeeping and accounting tasks ensuring accurate financial records and compliance with reporting standards.
Economist
The National Company of Passenger Railway Transportation
Aug 2002 - Mar 2006 (3 years 7 months)
Led Oracle Financials rollout for the regional branch, streamlining financial operations and improving reporting accuracy across the organization.
Education
Degrees, certifications, and relevant coursework
UOUniversity of Oradea
Bachelor of Science, Computer Science
2006 - 2010
Completed a Bachelor of Science in Computer Science with coursework covering core computing fundamentals and systems.
WTWest University of Timișoara
Master of Science, Accounting / Valuations
2007 - 2009
Completed a Master of Science in Accounting Expertise and Valuations focusing on advanced accounting principles and valuation techniques.
WTWest University of Timișoara
Bachelor of Science, Economics
1998 - 2002
Earned a Bachelor of Science in Economics with studies in macroeconomics, finance, and economic analysis.
Tech stack
Software and tools used professionally
Availability
Location
SwitzerlandAuthorized to work in
Job categories
Skills
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