Open to opportunities

Nicola Feldmann

@nicolafeldmann

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Operations Manager | 10 years building systems, running teams, and keeping small businesses running from the ground up.

South Africa

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What I'm looking for

I seek remote roles supporting executives or operations in GMT/UK time zones where I can apply process optimization, AI tools, recruitment, and multi-platform e-commerce experience to improve efficiency and scale operations.

I'm an Operations Manager with over 10 years of experience running the day-to-day of small businesses from the ground up. At Poochy Coo, I was the first hire and built every system the business runs on — from automated invoicing and payment workflows to staff coordination across four departments and 10+ team members. I've recovered R45,000+ in overdue debt, driven a 20% increase in bookings through strategic input, and managed finances, clients, and teams solo for nearly four years.

I'm at my best when I can take full ownership — building systems that actually work, solving problems before they escalate, and keeping operations tight so founders can focus on growth.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Poochy Coo

Mar 2021 - Present (5 years)

De facto COO of a luxury dog hotel generating R4M+ annually. Built all operational systems from scratch — managing a team of 10, 350+ clients, full financial administration, and crisis communications. Stabilised cash flow during a 30% revenue downturn with zero retrenchments. AI-forward and systems-obsessed.

Operations Management Financial administration Crisis Communications Systems CRM Data Management Process Design

Project Coordinator

Airoc

Mar 2025 - Sep 2025 (6 months)

Embedded as operational partner to two e-commerce founders, supporting Shopify operations and 3+ product launches from concept to execution. Led end-to-end recruitment across multiple roles, reducing time-to-hire. Coordinated 11 concurrent projects with 100% on-time delivery. Used AI to accelerate market research and stakeholder presentations, saving founders 10–15 hours per launch cycle.

Remote AI Tools Project Coordination Project Planning Project Management Project Delivery Project Tracking Stakeholder Engagement Stakeholder Relationship Management Stakeholder Analysis Remote Market Research Presentation Stakeholder Management

Executive Virtual Assistant

Droplet Brands

Aug 2024 - Sep 2024 (1 month)

Managed executive correspondence and recruitment for a digital relaunch, hired a lead designer to meet critical timelines, and supported Shopify management and competitive research to inform CEO strategy.

Executive Support Recruitment Shopify Supplier Management Competitive Research Project Support