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Nicola Feldmann

@nicolafeldmann

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Operations Manager | 10 years building systems, running teams, and keeping small businesses running from the ground up.

South Africa

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What I'm looking for

A remote Operations Manager or Project Coordinator role where I can build and run systems that actually work. I'm looking for a team that moves fast, trusts me to get on with it, and values someone who brings structure, financial oversight, and process improvement — not just task execution. GMT/UK hours. R35,000–R40,000 per month. Ready to start immediately.

Operations and project management professional with 10+ years of experience building and running systems that keep businesses moving. Currently sole operational lead at an R4M+ revenue business — managing a team of 10, four service lines, full financial administration, and all client communications. I build processes from scratch, identify what's broken, and fix it. I've delivered 11 concurrent projects on time, recovered R45,000 in overdue debt, and taught myself workflow automation tools. I bring structure to chaos — and I’m using AI daily to do it faster.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Poochy Coo

Mar 2021 - Present (5 years 1 month)

De facto COO of a luxury dog hotel generating R4M+ annually. Built all operational systems from scratch — managing a team of 10, 350+ clients, full financial administration, and crisis communications. Stabilised cash flow during a 30% revenue downturn with zero retrenchments. AI-forward and systems-obsessed.

Operations Management Financial administration Crisis Communications Systems CRM Data Management Process Design

Project Coordinator

Airoc

Mar 2025 - Sep 2025 (6 months)

Embedded as operational partner to two e-commerce founders, supporting Shopify operations and 3+ product launches from concept to execution. Led end-to-end recruitment across multiple roles, reducing time-to-hire. Coordinated 11 concurrent projects with 100% on-time delivery. Used AI to accelerate market research and stakeholder presentations, saving founders 10–15 hours per launch cycle.

Remote AI Tools Project Coordination Project Planning Project Management Project Delivery Project Tracking Stakeholder Engagement Stakeholder Relationship Management Stakeholder Analysis Remote Market Research Presentation Stakeholder Management

Operations Manager

Airbnb

Sep 2017 - Jan 2021 (3 years 4 months)

Managed end-to-end operations across 4 properties, generating R80K+/month in combined revenue, coordinating approx 200+ guest bookings annually.

Logistics Operations Manager

Tradewinds

Apr 2013 - Aug 2017 (4 years 4 months)

Led a team of 3 in delivering white-glove service for UHNW clients on luxury charters valued at $100K+ per trip, across 25 countries
Managed per-charter budgets, complex multi-country logistics, timelines, and vendor coordination across international locations
Awarded the Annual Boat Show award for service excellence; built team culture through structured onboarding and mentoring of junior crew.