MMMax Matthecka
@maxmatthecka
Operations manager driving systems, revenue growth and team performance.
South AfricaWhat I'm looking for
I am an adaptable operations leader with over eight years' experience bridging hospitality and technology, focused on converting chaotic environments into structured, profitable operations.
I've led hotels and property portfolios, implemented performance management systems and SOPs, and delivered measurable revenue uplifts such as a 15% YOY increase in accommodation revenue and a 10% hotel revenue gain.
My background includes hands-on logistics, vendor management, payroll coordination and acting as the operational bridge between technical teams and non-technical stakeholders to align projects with business objectives.
I am currently seeking a remote Operations or Executive Assistant role where I can apply process re-engineering, change management and team leadership to solve complex problems and drive operational excellence.
Experience
Work history, roles, and key accomplishments
Operations & Strategy Consultant
River Lodge Cape Town
Oct 2025 - Present (2 months)
Conducting operational systems audits and re‑engineering SOPs for front‑of‑house and housekeeping to improve turnover efficiency and advising on dynamic pricing to maximise occupancy ahead of peak season.
Customer Success Manager
Codified Development
Apr 2025 - Oct 2025 (6 months)
Bridged technical teams and non‑technical stakeholders to deliver client implementations, standardised onboarding and reporting workflows to reduce administrative lag and improve data visibility.
General Manager
Noordhoek Village Hotel
Feb 2023 - Mar 2025 (2 years 1 month)
Implemented a performance management system with KPIs for guest satisfaction and F&B costs, unifying teams and driving a 15% YOY increase in accommodation revenue.
Short-Term Rental Operations Manager
Freelance
May 2022 - Jan 2023 (8 months)
Managed end‑to‑end operations for a private property portfolio including calendar synchronisation, pricing strategies, vendor relationships and OTA listing optimisation to increase occupancy.
Operations/General Manager
Primi Hotels
Apr 2019 - May 2021 (2 years 1 month)
Overhauled guest experience and complaint resolution processes, empowered staff for on‑the‑spot resolutions, improving hotel grading from 3 to 4 stars and increasing revenue by 10%.
General Manager
Noordhoek Village Hotel
Sep 2018 - Mar 2019 (6 months)
Managed recruitment, F&B operations, bookings and payroll; implemented procedures to improve payroll efficiency and overall operational performance during prior tenure.
Operations Manager
Cape Waste Recycling
May 2016 - May 2018 (2 years)
Developed and implemented processes to streamline office operations, coordinated cross‑functional teams for client projects and generated payroll reports to inform decision‑making.
Education
Degrees, certifications, and relevant coursework
UGUniversity of Cape Town / GetSmarter
Programme in Change Management, Change Management
2019 - 2020
Completed a Programme in Change Management through UCT and GetSmarter focusing on change frameworks and implementation in organisational contexts.
UGUCT GetSmarter
Programme in Operations Management, Operations Management
2017 - 2017
Completed a Programme in Operations Management delivered by UCT GetSmarter with emphasis on operational processes and performance improvement.
USUniversity of Stellenbosch Business School
Certificate, Business / Management
2012 - 2012
Completed a certificate programme at the University of Stellenbosch Business School focused on business and management fundamentals.
Availability
Location
South AfricaAuthorized to work in
Job categories
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