Max Matthecka

Conducting operational systems audits and re‑engineering SOPs for front‑of‑house and housekeeping to improve turnover efficiency and advising on dynamic pricing to maximise occupancy ahead of peak season.

Bridged technical teams and non‑technical stakeholders to deliver client implementations, standardised onboarding and reporting workflows to reduce administrative lag and improve data visibility.

Implemented a performance management system with KPIs for guest satisfaction and F&B costs, unifying teams and driving a 15% YOY increase in accommodation revenue.

Managed end‑to‑end operations for a private property portfolio including calendar synchronisation, pricing strategies, vendor relationships and OTA listing optimisation to increase occupancy.

Overhauled guest experience and complaint resolution processes, empowered staff for on‑the‑spot resolutions, improving hotel grading from 3 to 4 stars and increasing revenue by 10%.

Managed recruitment, F&B operations, bookings and payroll; implemented procedures to improve payroll efficiency and overall operational performance during prior tenure.

Developed and implemented processes to streamline office operations, coordinated cross‑functional teams for client projects and generated payroll reports to inform decision‑making.

Completed a Programme in Change Management through UCT and GetSmarter focusing on change frameworks and implementation in organisational contexts.

Completed a Programme in Operations Management delivered by UCT GetSmarter with emphasis on operational processes and performance improvement.

Completed a certificate programme at the University of Stellenbosch Business School focused on business and management fundamentals.