Open to opportunities

Gisela Joubert

@giselajoubert

Operations Assistant and Virtual Assistant who builds efficient systems, automates workflows, and supports business growth.

South Africa

Message

What I'm looking for

I’m looking to support founders and teams by building reliable operations systems, automating workflows, and improving efficiency. I want a role where I can own processes, reduce manual work, and keep communication and delivery running smoothly.

I’m a detail-oriented Operations Assistant and Business Support Assistant with 15+ years of experience supporting executives, founders, and growing businesses in both corporate and online environments. I bring a proactive, solutions-oriented approach, turning chaos into structure so projects, systems, and client communication run smoothly.

In my current role, I provide operations, administrative, and technical support to founders and online businesses, including inboxes, calendars, client communication, and task coordination. I build and maintain systems, workflows, and SOPs to improve efficiency, manage CRM and email marketing platforms, and support launches and ongoing projects by coordinating timelines, deliverables, and stakeholders.

I also handle backend support and documentation: creating landing pages, forms, and website content, troubleshooting technical issues, and ensuring smooth functionality across platforms and integrations. Previously, I supported C-level executives at Virgin Money South Africa, managed office operations and executive needs as an Office Manager & Executive Assistant, and provided administration, financial, and marketing support earlier in my career.

Experience

Work history, roles, and key accomplishments

Current

Owner & Operations Assistant

Current

Talent Alchemy

Jan 2020 - Present (6 years 4 months)

Provided operations, administrative, and technical support for founders and online businesses, building CRM, email marketing, and automation workflows to improve efficiency. Created SOPs, landing pages, and backend integrations supporting US/UK clients.

Operations Management SOP Development CRM Email Marketing Automation ActiveCampaign ConvertKit Flodesk

Team Assistant (C-Level)

Virgin Money South Africa

Nov 2017 - Jul 2019 (1 year 8 months)

Managed complex calendars, meetings, and travel arrangements for senior executives while coordinating communication across departments and stakeholders. Supported reporting, data management, internal administrative systems, and customer communication across digital platforms.

Executive Administration Calendar Management Travel Coordination Stakeholder Management Reporting Data Management Meeting Coordination Customer Communications

Office Manager & Executive Assistant

Trojan Security

Apr 2013 - Nov 2017 (4 years 7 months)

Oversaw office operations, financial administration, and reporting, while supporting executive leadership with scheduling, communication, and documentation. Served as a key point of contact for clients and internal teams and improved operations through proactive systems and integrations.

Office Management Financial administration Reporting Executive Support Client Communication Accounts Payable Receivable

Office Administrator

Tretin Care Pty Ltd

Jul 2010 - Jan 2013 (2 years 6 months)

Provided administrative, financial, and marketing support for the Managing Director, managing customer orders, logistics, and client communication. Coordinated marketing campaigns and reporting to streamline operations using email, automation, and CRM tools.

Administrative Support Financial Reporting Client Communication Email Marketing Google Workspace