Nick Kok
@nickkok
Account manager focused on customer success, B2B licensing guidance, and growth-driven service.
BulgariaWhat I'm looking for
I’m a customer- and sales-focused professional who thrives on pushing boundaries and helping others succeed. Currently, I handle B2C customer service for Pluxee via phone and email, supporting inquiries about purchasing service vouchers.
Previously, I served as an account manager for Office 365 customers. As a B2B account manager, I advised customers on licensing for the Dutch and English markets, turning complex information into clear next steps.
I also built real ownership through entrepreneurship. I founded Dolphain, an AI-driven marketing agency, where I managed operational matters and sales—working in a hands-on way to deliver results and keep clients moving forward.
Across my broader background, I’ve combined account management with leadership and project ownership. I’ve led security teams, managed field accounts and negotiations, and contributed to sales for rental equipment—always with the same goal: dependable service, strong communication, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Yource Bulgaria
Sep 2025 - Present (9 months)
Handled customer service for Pluxee, supporting B2C voucher purchase inquiries via phone and email. Provided guidance to help customers complete service voucher purchases.
Account Manager (B2B)
Concentrix
Nov 2024 - Sep 2025 (10 months)
Managed B2B Office 365 accounts and advised customers on licensing. Supported 6 customers across Dutch and English markets.
Owner and Sales Operator
Dolphain
Jan 2021 - Jan 2024 (3 years)
Founded and operated an AI-driven marketing agency, handling Dutch operational responsibilities and sales. Managed day-to-day operations and drove sales activities for the business.
Ad-Interim Sales Manager
MSR Verhuur
Jan 2022 - Jan 2023 (1 year)
Served as ad-interim sales manager and led a team of four full-time field account managers. Managed sales execution through team coordination and customer/account focus.
Field Account Manager
Loxam
Jan 2019 - Jan 2021 (2 years)
Worked as a field sales account manager, driving new customer acquisition and managing existing customer relationships. Supported project management alongside ongoing account work.
Inside Sales Representative
Eekels Pompen
Jan 2017 - Jan 2019 (2 years)
Handled inside sales and rental of pumps. Supported project management and helped with related operational tasks.
Security Team Lead
RWSF Security
Led a team of 10 security guards across projects at Dutch football clubs RKC Waalwijk and Sparta Rotterdam. Coordinated security delivery for club and event stakeholders.
Security Team Lead
W&S Safety
Led a team of 15 security guards at the Cruise Terminal Rotterdam. Managed security coverage for port operations and related activities.
Event Production Intern
Showproducties BV
Completed an internship at Showproducties BV and learned event production fundamentals. Gained hands-on experience with light, sound, and stage activities.
Education
Degrees, certifications, and relevant coursework
Noorderpoort College
MBO 2, Security
2013 - 2014
Completed an MBO 2 program in security at Noorderpoort College from 2013 to 2014.
Grafisch Lyceum Rotterdam
MBO 3, Stage and event technician
2010 - 2012
Completed an MBO 3 program in stage and event technician studies at Grafisch Lyceum Rotterdam from 2010 to 2012.
Grafisch Lyceum Rotterdam
VMBO, Theater technician
2007 - 2009
Completed a VMBO program as a theater technician at Grafisch Lyceum Rotterdam from 2007 to 2009.
Availability
Location
BulgariaAuthorized to work in
Job categories
Skills
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