Open to opportunities

Albena Atanasova

@albenaatanasova

Message

Account Executive in IT sales, driving top-customer growth and service excellence.

Bulgaria

Message

What I'm looking for

I’m looking to expand my IT account and customer relationship work—driving growth with strong reporting on service level productivity and quality, and leading with a cooperative, positive team mindset.

I manage accounts for Top 35 customers in the information technologies business sector, building long-term relationships and focusing on service quality. Since August 2020, I’ve supported growth by staying deeply accountable for business outcomes across a customer base of large scale.

Previously, I led a team and supported daily operations as a Senior Assistant Team Leader (50 people), providing phone, email, and chat customer support globally. I’m known for highly productive, well organized, punctual, and multi-tasking execution—delivering administrative work, and preparing daily and monthly reports on service level productivity and quality while also contributing to people-focused initiatives and charity events.

Experience

Work history, roles, and key accomplishments

Current

Account Executive

Current

Ingram Micro

Aug 2020 - Present (5 years 10 months)

Manage top 35 customer accounts for Ingram Micro’s information technology business. Handle ongoing account ownership to support sales operations and customer relationships.

Account Management B2B Sales Customer Relationship Management Customer Retention Business Development Service Operations

Process Associate

Ingram Micro

Jul 2013 - Sep 2021 (8 years 2 months)

Provided phone, email, and chat customer support to an international customer base. Prepared daily and monthly service-level productivity and quality reports, while assisting agents, team leaders, and managers.

Customer Support Phone Support Email Support Live Chat Support Administrative Work MS Office

Senior Assistant Team Leader

BwinParty Plc

Sep 2007 - Mar 2013 (5 years 6 months)

Led a customer support team and assisted agents, team leaders, and managers in daily operations. Produced administrative work and service-level productivity/quality reporting, while coordinating a team of about 50 people.

Team Leadership Customer Support Administrative Support Team Coordination Stress Management MS Office

Education

Degrees, certifications, and relevant coursework

South-West University “Neofit Rilski”

Bachelor's degree, Primary Pedagogies with English language

1998 - 2002

Bachelor’s degree in Primary Pedagogies with English language. Coursework included geography, Bulgarian and English literature, biology, mathematics, and primary sports/pedagogy subjects.