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victoria kuzmanska

@victoriakuzmanska

Account Manager at Lufthansa Technik Sofia, managing AMS key accounts and supporting account strategy and business development.

Bulgaria

Message

What I'm looking for

I'm seeking a new opportunity where I can apply my client-focused approach, commercial awareness, and coordination skills to support business growth and long-term customer relationships.

At Lufthansa Technik Sofia, I manage assigned key accounts within the AMS segment, supporting account strategy execution, client relationships, and portfolio performance. I also support regional business development initiatives, including new industry product launches and identifying growth opportunities.

At Kubo Cloud Bulgaria, I managed client relationships through onboarding and ongoing support, delivered product training, and contributed to customer retention. Earlier, I led a local organizational restructuring project at Hypo Group Alpe Adria Sofia across Operations, IT, and HR, and worked in global mobility at Cargill CBS Office Bulgaria.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Lufthansa Technik Sofia

Jun 2023 - Present (3 years 4 months)

Managed key accounts within the AMS segment, supporting account strategy execution, client relationships, and portfolio performance. Coordinated transitions from acquisition through project delivery and after-sales support.

Account Management Customer Relationship Management Strategic Planning Business Development Cross Functional Collaboration Contract Management Reporting

Account Manager

Kubo Cloud Bulgaria

Jan 2021 - Jun 2023 (2 years 5 months)

Managed client relationships across the full customer lifecycle, from onboarding through ongoing account support. Delivered product training and client support to strengthen adoption and satisfaction.

Account Management Customer Relationship Management Customer Retention Product Training Cross Functional Collaboration Contract Coordination

Global Mobility Expert

Cargill CBS Office Bulgaria

Jul 2014 - Dec 2016 (2 years 5 months)

Initiated global mobility processes, calculated compensation packages, and guided expatriates through expense management. Coordinated vendor services and provided training on global mobility policies.

Global Mobility Salary Calculation Vendor Management Training Expense Management Cross Cultural Communication

Expert Organization and Management

Hypo Group Alpe Adria Sofia

Mar 2011 - Jan 2014 (2 years 10 months)

Acted as Project Manager leading the restructuring process of the organization in Operations, IT, and HR functions. Performed process audits, developed KPI tracking models, and prepared annual budgets.

Project Management Process Improvement KPI development Procurement Budgeting Policy Implementation