Nickie Nash

At America's Car-Mart, I manage sales, collections, and customer service operations, helping customers navigate payment challenges while keeping delinquency numbers low. I handle heavy call volumes of 200 or more calls a day and build repeat business through knowledgeable, responsive service.

I've supervised daily operations, supported employee retention, and stayed calm and professional when resolving customer concerns. My work combines financial counseling, debt collection, sales support, and operational decision-making.

At Fast N Friendly Stores, I managed store operations, cash intake and deposits, scheduling, hiring, security monitoring, and customer service. I also mentored team members and helped align staffing with forecasted demand.

My background also includes B2B appointment setting and lead generation at Telechoice, along with leading commercial cleaning teams for call centers, a private school, and apartment move-outs.