Sherriece Jones

Provided remote assistance to borrowers regarding mortgage loan inquiries, payment options, and account resolutions. Educated customers on loan terms, delinquency impacts, and foreclosure prevention programs. Maintained detailed documentation of customer interactions and collaborated with internal departments to resolve escalated loan issues.

Managed telephone inquiries from students, guidance counselors, and program coordinators, ensuring prompt and accurate responses. Handled shipping logistics for student testing materials and resolved student cases efficiently.

Conducted outbound wellness calls to rehabilitated clients, ensuring ongoing support and engagement. Coordinated field management appointments, optimizing scheduling and resource allocation.

Facilitated the billing process by verifying benefits and claims to support financial transparency and accuracy. Ensured clients received clear Explanation of Benefits (EOBs) and provided Coordination of Benefits (COB) assistance. Acted on clients' behalf to follow up on overdue accounts, establish payment plans, and collected Paid-to-Patient (P2P) checks.

Verified benefits and billing accuracy to streamline the revenue cycle process, contributing to efficient financial operations. Provided clients with comprehensive EOB explanations and COB support, helping them navigate insurance processes and manage expenses. Actively collected payments, renewed payment plans, and conducted client follow-ups to maintain strong financial health and compliance.

Addressed client inquiries regarding billing and payment options, assisting those experiencing financial difficulties. Represented clients in discussions regarding claims and benefits, enhancing client relationships.

Developed and executed a strategic marketing plan to boost sales in the produce department. Enhanced customer engagement through research and implementation of effective marketing strategies, resulting in a 78% increase in customer interactions.

Cultivated new business through cold calling and client relationship management, expanding the customer base. Generated estimates for potential trips and bookings while monitoring daily sales reports to track performance.

Responded to borrower inquiries regarding account management, enhancing user experience through effective problem-solving. Documented customer interactions and escalated issues as needed to ensure timely resolution.

Supervised daily operations, focusing on staffing, budgeting, and customer service excellence. Implemented inventory and safety procedures that significantly reduced turnover rates and improved customer satisfaction.