I seek a Unified Communication role, managing and supporting varius on Prem and SaaS communication platforms.
I am also looking for roles where I can use my Microsoft 365 / Cloud experience
NCLooking for a job
Neil Cotton
@neilcotton
Infranstructure, Microsoft and Unified Communication Specialist. I have a full remote office setup.
South AfricaWhat I'm looking for
Infrastructure & Unified Communication Engineer with over 20 years of international IT experience, delivering enterprise infrastructure, cybersecurity, and Unified Communications projects across Europe, Africa, and North America. Proven expertise in server-to-cloud migrations, risk management, and hybrid infrastructure design, with hands-on experience deploying Azure Virtual Desktops for global teams and leading Contact Center migrations from legacy systems (Five9, Asterisk) to modern cloud platforms (Microsoft Teams, Zoom, RingCentral).
Strong knowledge of Microsoft 365, Azure, Active Directory, identity management. Skilled in security auditing (Aware, AuditBoard), compliance frameworks, automation (Slack Bots, Zapier, PowerShell), and providing 3rd technical support. Trusted partner to business leaders for aligning IT strategies with corporate goals, especially in regulated industries such as financial services and cybersecurity.
Experience
Work history, roles, and key accomplishments
MILed global UC and infrastructure projects including Azure Virtual Desktop deployments for contact centre engineers and contact center migrations (Five9 → Zoom CC), improving scalability and secure remote access. Implemented security monitoring (Aware) and AuditBoard compliance workflows while automating IT processes with Slack Bots, Zapier and PowerShell.
FK
Customer & Desktop Support Engineer
Foehn / Kerv
May 2008 - Nov 2012 (4 years 6 months)
Delivered deskside IT and VoIP telephony support for business clients, resolving incidents, performing software upgrades, and managing APC UPS estate for global offices to maintain uptime and end-user satisfaction.
IN
Desktop & VoIP Engineer
Intrintech
Dec 2002 - May 2008 (5 years 5 months)
Provided hands-on server, AD, networking and AV support, managed telephony infrastructure and VoIP rollouts, and executed system upgrades and migrations for SMB and enterprise clients. Produced documentation and supported conferencing systems.
Education
Degrees, certifications, and relevant coursework
CTCape Peninsula University of Technology
Higher Diploma, Construction Management
1994 - 1998
Completed a Higher Diploma in Construction Management at Cape Peninsula University of Technology from 1994 to 1998.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
South AfricaAuthorized to work in
United KingdomSalary expectations
35k-60k GBP
Social media
Job categories
OperationsDesktop Support EngineerTechnical Support SpecialistSenior VoIP EngineerCustomer Support EngineerIT Support SpecialistIT TechnicianIT Support AnalystMid Level IT Support EngineerMicrosoft 365 AdministratorUnified Communication ConsultantCloud EngineerContact Center Analytics EngineerSecurity EngineerDevOps EngineerSystems AdministratorSenior Infrastructure EngineerInfrastructure Platform EngineerInfrastructure Engineering ManagerCloud Infrastructure EngineerInfrastructure Security Engineer
Skills
WindowsMicrosoft Office 365Microsoft IntuneImagingDesktop Hardware TroubleshootingPrinter TroubleshootingTeamViewerRemote Desktop ApplicationsRingCentralMicrosoft TeamsA V TroubleshootingVoIPTCP IPDNSWiresharkJiraZendeskSalesforceNetSuiteAsset ManagementTicket Lifecycle ManagementImaging And DeploymentMimecastAzure Virtual DesktopAzureActive DirectoryHyper VOffice 365PowerShellZapierSIPAuditBoardAwareMicrosoft DefenderZoom Contact CenterFive9AsteriskVMWareConfluenceRolloutAzure Active DirectorySkypeSkype For BusinessGmailZoomDHCP
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