I seek a Unified Communication role, managing and supporting varius on Prem and SaaS communication platforms.
I am also looking for roles where I can use my Microsoft 365 / Cloud experience
Neil Cotton
@neilcotton
Infranstructure, Microsoft and Unified Communication Specialist. I have a full remote office setup.
What I'm looking for
Infrastructure & Unified Communication Engineer with over 20 years of international IT experience, delivering enterprise infrastructure, cybersecurity, and Unified Communications projects across Europe, Africa, and North America. Proven expertise in server-to-cloud migrations, risk management, and hybrid infrastructure design, with hands-on experience deploying Azure Virtual Desktops for global teams and leading Contact Center migrations from legacy systems (Five9, Asterisk) to modern cloud platforms (Microsoft Teams, Zoom, RingCentral).
Strong knowledge of Microsoft 365, Azure, Active Directory, identity management. Skilled in security auditing (Aware, AuditBoard), compliance frameworks, automation (Slack Bots, Zapier, PowerShell), and providing 3rd technical support. Trusted partner to business leaders for aligning IT strategies with corporate goals, especially in regulated industries such as financial services and cybersecurity.
Experience
Work history, roles, and key accomplishments
Led global UC and infrastructure projects including Azure Virtual Desktop deployments for contact centre engineers and contact center migrations (Five9 → Zoom CC), improving scalability and secure remote access. Implemented security monitoring (Aware) and AuditBoard compliance workflows while automating IT processes with Slack Bots, Zapier and PowerShell.
Customer & Desktop Support Engineer
Foehn / Kerv
May 2008 - Nov 2012 (4 years 6 months)
Delivered deskside IT and VoIP telephony support for business clients, resolving incidents, performing software upgrades, and managing APC UPS estate for global offices to maintain uptime and end-user satisfaction.
Desktop & VoIP Engineer
Intrintech
Dec 2002 - May 2008 (5 years 5 months)
Provided hands-on server, AD, networking and AV support, managed telephony infrastructure and VoIP rollouts, and executed system upgrades and migrations for SMB and enterprise clients. Produced documentation and supported conferencing systems.
Education
Degrees, certifications, and relevant coursework
Cape Peninsula University of Technology
Higher Diploma, Construction Management
1994 - 1998
Completed a Higher Diploma in Construction Management at Cape Peninsula University of Technology from 1994 to 1998.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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