I'm seeking a role where I can apply my IT support expertise, solve technical challenges, and contribute to secure, efficient IT environments. I value opportunities for professional growth, collaboration, and innovation in driving impactful solutions for business success.
Brian Kgohloane
@briankgohloane
IT Support Technician with expertise in cloud solutions, troubleshooting, and network management.
What I'm looking for
I am a proactive and results-driven IT professional with over 9 years of hands-on experience in IT infrastructure management, cloud solutions, and technical support. My expertise spans Office 365 migrations, server administration, virtualization, and network optimization.
Throughout my career, I have demonstrated the ability to improve system performance, reduce downtime, and deploy secure, scalable IT solutions aligned with business objectives. I've led key IT projects such as Office 365 deployments for over 150 users and optimized cloud infrastructures using Microsoft Azure and Hyper-V.
Security and compliance are at the forefront of my work, with experience managing firewalls (Fortinet, Sophos, Mikrotik) and ensuring adherence to GDPR and IT governance standards. My problem-solving abilities and dedication to user satisfaction have consistently driven positive outcomes, such as a 25% reduction in network downtime and a 40% decrease in security incidents.
Beyond technical skills, I bring strong collaboration, adaptability, and communication abilities, ensuring seamless teamwork across departments. With certifications in AWS, Microsoft Azure, Cybersecurity, and GDPR, I remain committed to ongoing learning and providing innovative solutions to complex IT challenges.
I'm passionate about leveraging my technical expertise to drive operational efficiency, foster secure IT environments, and contribute to business success.
Experience
Work history, roles, and key accomplishments
IT Support Technician
BBI Packers
Jul 2019 - Present (5 years 10 months)
Managed Windows Server environments and led Office 365 migrations, enhancing communication for over 150 users. Administered Azure solutions and enforced IT security measures, significantly improving network stability and reducing security incidents. Delivered desktop support and created technical documentation to streamline IT processes.
IT Field Technician
ALTRON (Bytes)
Jul 2016 - Jan 2019 (2 years 6 months)
Installed, configured, and maintained network devices and biometric systems, enhancing network security by 20%. Assisted in Office 365 migrations and collaborated with vendors to resolve issues, reducing service interruptions by 30%. Conducted network configurations for cloud integrations, improving connectivity and reducing downtime by 15%. Optimized incident management, achieving a 20% reduction in response times.
IT Support Specialist
GTCF
Jan 2014 - Jul 2016 (2 years 6 months)
Provided desktop support to over 200 users, resolving IT issues across hardware, software, and networking platforms. Installed secure wireless networks and firewalls, enhancing network reliability and security. Implemented backup and disaster recovery solutions, ensuring high data protection and minimizing downtime.
Education
Degrees, certifications, and relevant coursework
Advance Technical Training Institute
PC Technician, Information Technology
2006 - 2007
Completed a program in PC Technician, focusing on hardware and software installation, troubleshooting, and maintenance.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Skills
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