Open to opportunities

Meleli, Joseph Moyo

@melelijosephmoyo

Versatile L3 IT Support Engineer with 11+ yrs exp in MS365, Azure AD, Intune & ServiceNow. Proven lead maintaining a 99.5% issue resolution rate.

Zimbabwe

Message

What I'm looking for

Seeking an IT Support or Infrastructure Engineer position in a remote or hybrid setting. I aim to leverage my 11+ years of experience in MS 365/Azure AD/ Server administration, endpoint management, and network security to streamline operations. I am also open to leading IT support teams.

IT Support & Infrastructure Engineer with over 11 years of experience optimizing enterprise IT operations, cloud administration, and infrastructure security across telecommunications, corporate, and financial sectors.

Career Highlights: Consistently maintain a 99.5% issue resolution rate managing end-user support and leading helpdesk teams. Proven track record executing cloud migrations (Office 365, Azure AD, Intune), configuring network security (Sophos Firewalls, VPNs), and overseeing critical financial hardware (POS/ATMs).
Core Expertise: Office 365/Entra ID Administration, Endpoint Management (Intune MDM/MAM), ServiceNow, Network Security, ITIL Incident Management, and System Troubleshooting.
Professional Interests: AWS Cloud Architecture, automated endpoint management, enterprise security framework optimization, and IT operational efficiency.

Holding a B. Tech Honors in Electronic Engineering and an AWS Cloud Practitioner certification, I focus on delivering scalable, reliable IT infrastructure and customer-centric support.

Experience

Work history, roles, and key accomplishments

Current

Information Technology Support Team Lead

Current

McDonald's

Feb 2023 - Present (3 years 6 months)

• Handling the administration of MS Exchange Online, and Intune (MDM & MAM), ensuring data security and integrity.
• Administering a range of IT systems, including Sophos Cloud, MS 365, and Azure Active Directory,
maintaining optimal performance.
• Providing technical support for Azure Virtual Desktop, resolving issues efficiently and effectively.
• Scheduling and administering Data Backups via S

Hyper V IT Service Management Service Desk RAID NetSuite DHCP ScreenConnect Windows Server Server Administration Interpersonal Communication Azure Microsoft Deployment Toolkit (MDT)Office 365 Administration Cloud Computing Pulseway Customer Engagement SharePoint Administration

L2 Technical Support Engineer

Altron Systems Integration

Oct 2022 - Feb 2023 (4 months)

• Managed Intune deployments via the cloud.
• Trained junior IT support specialists.
• Assisted clients with complex technical issues.
• Coordinated with Level 1-2 specialists, managing escalations beyond their expertise.
• Escalated critical issues to external vendors and support teams as needed.
• Successfully resolved 99% of key support issues independently.
• Provided general hardware, softwar

Service Desk RAID ConnectWise Manage Glue DHCP ScreenConnect Windows Server Interpersonal Communication Microsoft Deployment Toolkit (MDT)Office 365 Administration Customer Engagement SharePoint Administration

IT Support Lead L3/ Tier 3

Powerbase IT Systems and Consultancy

Jul 2018 - Sep 2022 (4 years 2 months)

• Trained all Junior Level IT Support Specialists.
• Assisted clients with more difficult technical issues.
• Supervised the whole IT Support section which consisted of 5 Staff members
• Coordinated with Level 1 and Level 2 specialists in taking or handing over issues outside their level of support.
• Escalated any issues beyond my level to external ve

Technical Support Engineer L2/ Tier

ZB Financial Holdings Limited

Jan 2013 - Dec 2021 (8 years 11 months)

• Assisted clients with diagnosis of software and hardware issues and concerns.
• Encouraged timely and relevant upgrades for clients’ products as necessary.
• Investigated incidents caused by malicious activities and identified false positives.
• Responded to customer requests for product or solution information. Used company established rules to prioritize end use